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Product & services pricing
4.79/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
4.69/5
Return/Replacement policy:
5.00/5

Verified
5/5

2017-02-24

GG

"I highly satisfied.
1. Matched price of other
2. Fast delivery (Arrived 2 days after I purchased)
3. Securely packaged

I would buy from ModernBike again.
Thanks Andy. Good job.
"

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Verified
5/5

2017-02-11

Quick delivery!

"I bought the backpacker converter for the Ortilib panniers and it arrived within two days! Best price online for this baby and at $0 shipping!? I'm stoked to use my pannier backpacks. "

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Verified
5/5

2017-01-11

Trike tires

"My order of tires and tubes for my wife's terratrike came in fast and fit perfectly, very pleased !"

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Verified
5/5

2016-12-15

Awesome customer services!!! Made me a customer for life!!!

"It's hard to find a decent online store without worrying about the customer service side of it until you need it. Well, it's was my first time ordering from ModernBike.com and I needed their customer support for a package that got lost in the mail.

Andy at Modern Bike was very helpful and worked on finding where my package was and updated me along the way. He contacted my local post office to figure it out but to no avail. So he issued a replacement right after.

I am a very satisfied customer and will definitely be shopping here again!!!
"

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Verified
5/5

2016-11-02

Parts are at point!

"Communication, service, prices and shipping are excellent bar none!"

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Verified
5/5

2016-10-13

High praise from a non-biker!

"We had looked everywhere online for an Ortlieb folding sink like we'd bought in Germany. Finally found it at Modern Bike! Ordered it late Sunday night; it shipped on Monday and arrived in my mailbox early Thursday morning! Fantastic in my book for FREE shipping! Usually that translates into SLOW shipping, but not with them. Thanks Modern Bike!"

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Verified
5/5

2016-10-04

Super fast shipping

"Thanks for the quick delivery after the the "other big guy" failed to tell me they were out of stock. I received my Brooks pannier in time for a trip. Also, nice job on the minimalist packaging and thanks for having it clearly defined that this product was in stock."

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Verified
5/5

2016-09-28

Do what they say they are going to do

"I ordered my tire and it shipped out immediately and I received in 2 days. The item I was received was what I ordered. This probably doesn't seem like a big deal but it is to me. I am totally frustrated with 2 other websites because one sent me a wheel I ordered with the wrong free hub body and the other website showed the parts in Stock but it has now been 10 days and they still haven't shipped yet. In the future even if Modern Bike is a few dollars more I am going to order from them as the hassle with the other 2 just isn't worth the aggravation. "

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Verified
5/5

2016-09-21

Right price, right on time

"I ordered this bike pack on 9/16 and it arrived as promised on 9/21. Great price and great delivery. I would definitely use this outfit again."

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Verified
5/5

2016-09-20

quick free shipping

"order was received fast and free, great service on a technical question, the guy on the phone went and found the answer for me."

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Verified
5/5

2016-09-20

Great service, quality products

"The people at Modern Bike are very patient. Their products are high quality and delivery is quick! In my case, I had ordered the wrong tool and they refunded my money and got me the right tool! "

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Verified
5/5

2016-09-15

Great price and super fast free shipping!

"Ordered on Sunday w/ free shipping and received on Wednesday. Pricing was under other website would offer for a brand new product. Highly Recommended++"

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Verified
5/5

2016-09-14

Perfect flatbar to dropbar convertion set

"Exactly what i was looking for. Perfect fit and the grip is amazingly comfortable. To my surprise there was no instruction manual for installation just a users manual on how it works, but installation is simple if you know what you're doing. I was disappointed to find out both brake cables were not long enough for my bike. After buying longer cables everything works beautifully. Very happy with these shifters."

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Verified
5/5

2016-09-10

Quick shipment

"I was amazed how fast the items was delivered. Everything was in the box and the setup was quick and easy. I'm also happy I saved 30% on my purchase. I will definitely order from this site again!!! "

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Verified
5/5

2016-09-09

It's caught my eye coming and going!

"I'm bound to feel safer bicycling on the local roadways, now that I own and have installed my Cycle Aware Reflex helmet mirror. The science of providing hands-free viewing from the secured mirror-mounting on my bike helmet (wearing of which is mandatory in my state) takes the guesswork out of being properly accoutered for road travel."

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