"I purchased a new set of wheels for my vehicle in September 2023. The wheels comprised of 3 separate P/N’s to complete the set, wheels, wheel centers and lug nuts. Wheels and lug nuts were in stock, wheel centers were indefinitely back ordered.

I followed up about once every couple months at first, then about once every three months and there was no progress on the back order.

I called mid June 2024 I was told the centers were still on back order. After pressing the CSR to please check the my order number and the P/N to be sure, he found that they were back in stock at the dealer I ordered from.

Since it had been so long since I ordered the centers I was told Toyota cancelled my order with no notification or update. Zero correspondence. I sat on my $1,000+ wheels until June when I had to buy the centers I had already paid for (the initial order placed a hold on my account, when the order was cancelled, the hold was released so the funds never actually left my account).

I ended up buying the wheel centers again and went to the dealer to pick up my order, the dealer only had 4 centers in stock and they were most certainly the stock that filled my initial order. The pick tag showed that they had sat at the dealer since March 2024. Pretty disappointing that the order sat at the dealer for 3 months until I called and did the dealers post sale due diligence.

All in all, it was a breakdown in communication and I got left holding the bag. "

"I have received my floor mats yet , and have not received any notice. "

"T32111000728405

Placed this on June 14. June 22 and still no update "

"Ordered a part, waited a week. They never told me they canceled the order till I called asking where it was."

"Ordering the part was easy as well as the guidance to put in the vin number to ensure that the right parts were being ordered. Now, I’m waiting for the part. On the other hand, there is no way to track the order and no information other than order is pending "

"I'm satisfied, not just somewhat satisfied. I didn't know if the order was received until I asked the vendor for status. Also, the website is clunky compared to other websites that sell auto parts, but the price made it worth it and I would do it again. "

"Excellent Excellent Excellent
extremely good

"

"The online process is easy to use. Price was great and the person at the parts counter was very nice. "

"Your outfit had the best deal for what I was looking for in Toyota lubricants."

"Told 2 hrs after 3.5 given car needed to come back next day for a simple inspection no work done no weld splatter found not great."

"Needed an OEM key and Modern had one available at the best price. Parts department ensured I purchased the correct one. Excellent."

"It was an ideal transaction, great price on the part."

"John went above and beyond to resolve and complete the process!
Well done!"

"I live in Greensboro, and was searching for a particular accessory for my Tundra. Modern not only had the best price, but the Service Associate actually helped me carry it out to my truck when I came to pick it up. Overall good experience. Worth the drive; my local dealer didn't even think about matching price or offering anything of value, so I may just deal with Modern going forward for all of my service needs. "

"Great quality and price trust "