"Well here I am 4 almost 4 years to the date and my LG is making noise thru the speakers and these A-holes and out of business. LG only warrants for 1 year and I got a 4 year extension for additional money and now can't get it fixed. Now I know why they went out of business. I had purchased many TV's from them for customers too so we are are screwed...."
"Beware of these guys, this is scam.
I put the order last Thursday, as they are showing cheapest projector deal on Bing. The order is supposed to ship on Friday but no news, after so many emails finally on Monday they said my order is voided. They charge my credit card immediately upon order. They took all my billing sensible credit card data upon order and now they are not entertaining order. They are giving me exceuse of out of stock now. I have screen shots of all screens from search engine to every step of order where they are saying item is in stock. Their customer service is horrible, never able to get any direct answer to my emails or phone calls. You can try to call them randomly on their number and you would know how if you are lucky to get any one on phone before putting order on web.
I am going to complain to FTC, BBB and Attorney General's office if this wont resolved by this week. If anybody wants screen shots and my order documents please email me and i will happily provide it. Beware before doing any business with these guys. I lost couple of July 4th deals because these guys were showing good price on search engine and now they dont want to fulfill order.
I lost my time, deals and my sensible credit card information and not getting any thing but big dis appointment."
"Do not purchase anything from these people because it will take forever if your item arrives damaged and you are to get a refund.I bought a t.v.from them that arrived damaged to my house on Jan 22,2010 and they are just giving me the "run-around" to the point that I am contacting my attorney to intiate a suit against them.They made me take pictures of the box from 4 different views,of course pictures of the t.v.even though it was being sent back.When I called they were not that concerned about the situation and even told me that it was my responsibility to get the tracking #'s of the return;they were totally uninvolved in the whole process except to send me periodic emails saying that my refund is being processed and should be processed on this day or that day;this whole experience has been totally ridiculous and as of today I still have not received my refund.BUYER BE WARE,YOU HAVE BEEN WARNED!!!!!!!!!!!!!"
"I ordered two Pioneer monitors (KRP-500M and KRP-600M)from Monitor Outlet in June, 2009. I was concerned about the availability of these monitors because they were being discontinued by Pioneer. I was also concerned that there were reports by several Audio/Visual forums on the web that these monitors were prone to shipping damage.
I worked with the sales team at Monitor Outlet to make sure that they had available stock and to discuss shipping arangements and possible returns if the monitors were damaged in shipment.
To make a long story short, both monitors arrived in perfect condition on the day that they were scheduled. I credit the Monitor Outlet team for their good communications and attention to detail. Overall, I was very happy with my purchase from Monitor Outlet."
"Ordered a Pioneer KRP-500M plasma monitor from MO. Customer service over the phone was excellent, order was processed and shipped the following business day via Pilot freight.
I was a bit concerned at their choice of couriers, however it looks like MO/Pilot did right by me, box was in good condition, and the display is immaculate.
Monitor Outlet has been excellent to order from and I don't foresee any problems going forward, would definitely order from MO again, and would refer anyone to them."
"Earlier this month I placed an order for a 50" Plasma TV. I was totally pleased with the entire purchase. Not only were the sales people courteous and polite, the dispatch team and delivery folks were professional in every sense of the word. I could not be happier. Jerod, the transportation company and the delivery crew were wonderful. I can't believe the low price and the quality of service. Thank you. John L (Geneva, NY)"
"I would strongly recommend NOT buying anything form this company. Yes, they do quote good price but are an entirely unethical company and you would be taking a significant risk using them. I ordered a 60 inch TV from them. They charged my credit card right away, but then held my order. Not only that, the sales guy (Jared) somehow found out where I work and called my office claiming he is checking receptionist claiming he was checking for a fraudulent order. When I finally managed to reach him and asked he said that was "standard practice". When I asked how he got my office name/phone number his response was "I am very resourceful". He refused to put me through to his supervisor of course and I was unable to get any other contact information from their website. After a lot of pain, I finally was able to cancel my order but was told that the money will take some time to be refunded. Net - I lost time, effort and still didn't get my TV. "
"Great company to deal with. I ordered a brand new Sharp LCD (just released), and monitoroutlet.com was one of the very few online resellers to have it, and they had by far the best price. The day after I placed the order, a very friendly woman called from customer service to tell us that Sharp had delayed its shipment by 1 week, and asked if this would be O.K. One week later, as promised, Jared called to let me know the TV would arrive the next day and be shipped immediately. He offered me an extended warranty but did not pressure. Within the next few days I received an e-mail to schedule the delivery truck. The TV came as promised, on time, in perfect condition. I really appreciated the way they kept me informed throughout: everything was very transparent and accessible. Many online resellers seem to keep you in the dark about your order status, so I was very pleased by their professionalism. Overall, I had a great experience, I would recommend them highly, and I would order from them again."
"Very positive experience. Ordered two large Pioneer Plasma TVs; arrived on schedule (less than 5 working days). Good prices; only one mention of an offer for an extended warranty (1/2 off) which I declined with no hassle. This company did every thing they said - Rich and Jared are the best (the sales team). "
"I placed the order because the web site stated that the monitor I ordered< Samsung 244t, was in stock, it is still showing in stock, but they have not shipped my monitor. They charge your account immediately, but when you cancel the order you have to wait 2 to 3 days for it to get credited back to your account. I will never even bother to goto this web site again, I don't trust them at all. I now have to wait for my account to clear before I can make the purchase. Be wary they have used my money for several days."
"Ordered two Sharp LCD sets on 7/24/07. Spoke to "Jared". No gimmicks or hard sell. Gave me price which was about $10 higher than lowest price on price comparison sites. Other set was about $40.00 higher than lowest price I could find online. When I checked out the lower-priced sites at resellerratings.com,I found tons of very bad ratings. So, I paid a little bit more to avoid the scam guys. Sets were delivered by trucking company into my home the day of my order. They came from a local warehouse as I live in New Jersey - not Jupiter, Florida location of monitoroutlet.com. Sets were factory-sealed cartons, brand-new, with all accessories and manufacturer's USA warranty. Delivery guy kept me informed as to his delivery time. Everything came out super. Sets working great. This was by very best online buying experience. I highly recommend these guys and would deal with them again without hesitation.
No, I am not related and this is a true experience.
Sets have been operating flawlessly. Superb picture on Sharp Acquos sets -46D93U and 26D43U. Have not seen any "banding" as noted at CNET.com. Black color looks black to me, not dark gray. Picture is best I have ever seen after viewing Sony, Samsung, Panasonic."
"I ordered Pioneer Pdp-5070Hd on Friday received it on Tuesday. I was a little leary of buying something that cost that much over internet, but they had very good reviews so I went for it. They had great communication and were very helpful. A pleasure to do business with.
And of course I love the TV!!
"
"I ordered a Panasonic TH50PX600U. I could've have gotten it for a few hundred less but after reading the reviews of numerous online companies & the problems associated with them, I decided to go with Monitor Outlet and am glad I did. I ordered it on a Friday and would have had it by Monday/Tuesday but there was a mixed up with the trucking company. I received it on Wednesday. They offered free 2-3 business day delivery. The TV arrived in perfect shape. Their customer service is excellent. No hard sales! I wouldn't hesitate to order from them again."
"Pleasure to deal with, excellent service
I am a first time internet purchaser of a high price item (Pioneer PDP-4360HD 43"plasma TV). My price was $1,000 less than here in San Jose, CA. Unit arrived the same week I ordered and worked right out of the box! I am a happy camper and will definitely consider them for future purchases. "
"I was in the market for the th-50phd8uk, this company by far was the most helpful… They didn't try to up sell me any service plans or mounts like the other companies were trying to do, they said it would ship out the same day we ordered it…. And IT DID! And only took 2 days to get to my home…. At first I was unsure about ordering online but they did have five star yahoo rating with good feedback."