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Return/Replacement policy:
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5/5

2004-06-02

"This is a great seller. I was hesitant about ordering a monitor from an online store, but myexperience with monitors direct was trouble free. I usually had trouble with online stores due to my billing address is a po box, but the processing went through fairly quickly. I ordered the monitor at 3:07pm on June 1st and the monitor was delivered to me the next day. I didn't even have next day shipping. "

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Value the company offers
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Is trustworthy
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Delivering products damage free
Ease of checking delivery status
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Verified
5/5

2004-04-13

"Free ground shipping, plus $40 off coupon, plus penny 3-year waranty, plus no risk purchase - what else can be offered? Great shopping experience, would definitely do business with again. My CML175B monitor arrived in a week, no dead pixels whatsoever, and works just GREAT! No ghosting, great contrast, wonderful colors! MonitorDirect.com RULEZZZ! Thanx!!!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
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Verified
5/5

2004-04-03

"Ordered Hitachi 17" LCD. Had online coupons for $40 off and free shipping. Order was processed quickly and shipped next business day. Arrived quickly via FedEx ground. Very happy with the monitor and the overall monitorsdirect.com shopping experience. They even have free monitor testing tools on their website. I would recommend to anyone."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Verified
5/5

2004-03-25

"I talked to Josh on the phone and asked about a good LCD for gaming. He recommended the Hitachi CML174B. Ordered it online on 3/18/04, it arrived today, 3/24/04. I used the DVI cable to connect to the computer. Zero dead pixels, bright clear display, and best of all, absolutely no ghosting while playing UT. Great monitor, great company, unbeatable customer support. The next time I'm ready to buy a monitor, I'll buy from Monitorsdirect.com. They can't be beat.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Making decisions on their own
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Verified
5/5

2004-03-13

"Ordered a Samsung 172X LCD monitor. Was stated as 'In Stock' when ordered, but ended up being back ordered. Still, they got it in stock in 3 days and upgraded my shipping from UPS Ground (5 day) to FedEx 2-day to make up for it, so the monitor arrived in the same amount of time.
Very pleased with the monitor and this company's service. Will highly consider them for future purchases.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Making decisions on their own
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Being easy to reach
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Verified
5/5

2004-02-27

"Placed this order a while back, just now getting around to reviewing it because I had forgotten about it.

Got an incredible deal, The Hitachi CML175B 17" LCD for $404 shipped with advance replacement for only a penny!

I'm VERY happy with the deal I got, not to mention the order was processed and shipped very quickly. Monitorsdirect knows how to make me happy.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
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Being easy to reach
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Being knowledgeable
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Making decisions on their own
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Resolving problems
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Being trustworthy
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Overall customer service
Customer service being knowledgeable
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Customer service making decisions on their own
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-01-15

"I didn't like the idea of buying a monitor via the internet. Since local stores didn't stock the Mitsubishi DP2070, I had no choice. I decided to take a chance with MonitorsDirect.com after reading the excellent reviews about them on ResellerRatings.com I placed my order on Friday morning, it arrived Tuesday afternoon in S.Florida! The monitor looks beautiful and works perfectly! I placed two calls to their customer support number for questions after I completed my order. Both calls were handled with care and courtesy. Order with confidence. When I need another monitor, it'll be MonitorsDirect.com once again. Keep up the great work!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-12-27

"I ordered my LCD monitor from MonitorsDirect because I was concerned about the possibility of dead pixels and they have the best return policy around. They had a great price on an excellent monitor with a free shipping special. Fortunately my monitor had no dead pixels, something I was able to confirm using MonitorsDirect's own monitor testing tools on their website. (Most merchants don't even want to talk about the possibility of dead pixels on LCD monitors, while in contrast MonitorsDirect provides you with the tools to determine if you have any.) My monitor shipped the morning after I ordered it late one night, and it arrived three business days after it shipped -- despite my using free shipping and it being Christmas week. I wouldn't order a monitor from anyone else now.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-10-18

"My husband and I looked at each other wideyed, "didn't we just order this yesterday?"we said staring down at the package left on our front door. It was true, I don't know how you did it,but thanks, it doesn't get any better than that.
Very Truly yours
Frank and Susan Rose
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-08-23

"Product arrived the next day with standard shipping. No dead pixels. Very satisfied."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-08-16

"I got my monitor 5 days after ordering, arived safely, and the LCD had no dead pixles. Store has a great return policy (not that I tried it) plus you can extend your warenty for a reasonable cost.
Prices where excelent (about 50 below anyone else), but I had to pay tax in Wisconsin even though they are based in californa. They are great about showing shipping costs before checking out, but I was surpized by the tax halfway though checkout, would be nice if they showed it upfront. But don't let this one little thing stop you, this is a great company.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-28

"Ordered the Planar 19in. LCD flat screen monitor. It showed up 4 days later. Monitors Direct is the best online store I have ever dealt with. I will be ordering from them in the future....."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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5/5

2003-07-04

"I replaced my tired old LCD with a Hitachi CM174 from MonitorsDirect and I couldn't be happier. The monitor was a great price, with free shipping and a $0.01 3-year advance replacement warranty. The ordering process was quick and when I had a question about shipment, I had an e-mail answer within an hour! I received the monitor when promised. I would recommend this reseller to anyone who is in the market for a new monitor."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-26

"I had ordered a Hitachi CML175B. The price, website, shipping and product quality is among the best I have seen. Their site actually has programs that you can run to test your new or current monitor out to make sure its working visually as it should. This is THE place to get a monitor!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall customer service
Customer service resolving problems
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Customer service making decisions on their own
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Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-06-25

"Jim is THE most knowledgable tech guy I've ever talked to when it comes to monitors. He gives his time freely and doesn't work on commission. I think MonitorsDirect is an EXCELLENT online vendor."

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Is committed to quality products and services
Is easy to do business with
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process