"I have always been happy with the service until my last visit I have six cars and trucks and have always got my oil changed here but when I went the other day and had a 20.00 off coupon and got a 27.00 oil change it still cost me an additional 31.28 in cash and was told the 27.00 was a special and was 51.00 with my coupon"
"The guys here are friendly and knowledgeable. My car was completed in timely manner. I would return back here for regular maintenance on my car. "
"While trying to bring my Ma home from surgery, I realized we needed to fix our tire. And Monroe was right there. The gentleman behind the counter was polite, informative, and gracious of our business. The tire was fixed in no more than 15 minutes, cheap, and hasn't had a problem yet."
"Staff was courteous, informative, and they did an excellent job getting the job done and explaining what they did. They got the job done promptly and within the time period specified. GREAT JOB GUYS! "
"Very good experience. My brakes are now in perfect working order and I would recommend Monro for any vehicle repairs needed..they do it all."
"I felt at ease taking my car to Monro, the staff was courteous and prompt with service. They explained what needed done and the repair was completed properly the first time. I will definitely return to this location for my future needs."
"Over priced oil changes. Employee broke a part on my car during the oil change and didn't offer to replace it for free. I will never go back there. "
"We got the best price on new tires and everything was explained by the employees. Very well done !!"
"horrible experience. manager "bob" at the shop"# 361 on niagara falls blvd in amherst ny got very rude when asked why the manufacturers recommended size tires were not installed. had to have the car re aligned and tires re balanced to get rid of vibration at a different repair shop. guess i have to live with the wrong size tires and the bill to re do the work they refused to correct. cant be good for customer retention when your customers are told to go somewhere else to fix there car. the original noise was still there after the brake job. turns out it was the emergency brake after i brought up the tire size he refused to repair it even though i said i know it was not part of the original job and would pay for it. you will never get me to set foot in monro again...
thank you , a very unsatisfied customer. "
"The employees at Monro do a great job and are courteous. They even drove me home while they worked on my vehicle so I didn't have to wait there for it for 3+ hours."
"Happy with the customer service but came for the sale price oil change and was charged more then when I take my vehicle to the dealership. This was not explained prior to doing the work. So I would never return as I don't feel an oil change should cost $55.00 when they advertise $19.99."
"The price of the oil change was great and I didn't even need the coupon I found online to get the $20 deal! And they got my vehicle in timely and it was done before I was done with my shopping which was great."
"Great quick, friendly, and exceptional service that always meets my needs for a auto repair shop."
"What I brought the truck in for was not corrected and I had to have it fixed 350 miles from home so that I could get back. What was fixed was another problem that was found, but in correcting it they broke another part and did properly install it."
" EVIL SHOP !
I've came to their shop and asked them to do my rotation and brake chek. What thye've done perfectly. But since it was made on promotion and they've done it for free, the emploee who performed rotation cut one of my tires, he made several cuts on it. What did I do to him? God Bless You!
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