"Monro Muffler and Brake in New Britain ,CT is the only place I will bring my vehicles. They offer the best quaility service and have the most honest mechanics and mananger I have ever met."
"Everything went well besides a tech being late and having to miss some school. satisfied with tires and work otherwise. Manager was very friendly."
"Second time I had repairs done, the service is very promt and polite. Trust them and will return Debbie"
"Great shop on Old Liverpool Road. Much better than the North Syracuse shop. I will always go to this location."
"Went in for an oil change and they tried to upsell a brake job. Manager said rotors and pads were shot and it was dangerous to drive it. He gave me a price of just over $1000. He insisted that this was a great deal. I declined the work and called another shop later. They quoted around $700 so I scheduled the work. When I dropped it off at the other shop I told them to just do the brakes and call me when it is done. They called back to tell me the brakes were fine and did not need any work. Monro tried to scare me into spending over $1000 for work that was not even needed. Stay away!"
"Poor customer service. Spend more money and get someone that will not blow you off."
"The mechanic took time to explain exactly what he thought was causing my uneven brake wear. I was not expecting that from a chain store."
"Great shop. I've had a long history with them and will return."
"The Greece NY Monro location is great. The guys are friendly and knowledgeable. I've been going there for years and trust them to be fair and honest. I will continue to give them my business. "
"The service guy at the counter seemed friendly and helpful. He explained the problem that I requested they investigate."
"Great place , always happy , prices are set and they don't rip you off , nice empoyees ."
"I have used MOnro since moving to the area in 2008. The team at shop 18 are very professional and freindly. I always feel comfortable with them performing any repair work and I know I will be given honest answers and costs. I hightly recommned them."
"always courteous mechanics"
"I went in for a routine oil change. I like going to Monro's because they usually throw in a free tire rotation as well. However, this time they charged me for 2 extra quarts of oil. My car is 6 years old and its the first time I was charged for extra oil. I asked why and the sales person said that its always been the case and its been billed incorrectly all the other times. I've gotten my oil changed at other garages and they have never mentioned this. I wish there was a way to ask them to prove it."
"The staff are very friendly and helpful."