"They are wonderful, they tell you in simple English what is wrong with your car, and your options on how to fix it."

"I was very impressed with the service that I received at Monroe in Reisterstown Md. Specifically shop 419. The staff is very professional and I love that they take me out to my car and show me exactly what needs to be done. Some places make you feel like they are trying to get over on you because you are a women, but they really made me feel like I was part of the process and that I was respected as a person and customer. They also automatically apply any coupons or discounts to your bill. This was awesome because sometimes you're not aware that there are online coupons when you come in. Another plus is that the General Manger Mike and Manager Kevin can be seen also working on cars. I was kind of surprised because I always thought management stayed behind a desk but they are truly involved in every aspect of the business. Their professionalism trickles down to their mechanics and makes your experience even better."

"Recently moved to area and appreciated friendliness of staff and was treated like I had been a longtime customer."

"They are very far in there prices. They get your car in on a timeiy manner. There very friendly and i wood tell others to go there."

"Good service, and good coupon offers. "

"Great service. Good price"

"my experience at Monro muffler was a very good one, polite and freindly did only what I asked to be done and didn't try to push anything else on me,and answered my questions about the car."

"They are very efficent & timely in making repairs. Even though I had some problems they looked at them without any delays & explained the solution."

"I went to get some tires changed out and also to have my brakes looked at. The representative at the counter made some comments about my brakes and I felt pretty belittled. I had Monro change out my brakes but was not told how much time it would take or what was going on until I asked. I will probably take my business elsewhere next time. I like to know what exactly is going on and at least an estimate of the time it takes. "

"The website is what drew me to the store in the first place, so I would say kudos to their advertising team. When I went to the shop, I was greeted with a pleasant hello and the manager got right to business. Even though I had to service it twice for the same issue, they quickly got the work done and back to me and for the best price around! I would recommend them solely on their communication with their customers. It was a pleasure."

"Will never return to the Haverhill, MA location off of route 125. I was lied to repeatedly, and believe that I was charged $1000 for parts and services that were unnecessary."

"The site is easy to use and was quick."

"5+ years going to this Monro, always satisfied with care and service."

"I went in for a routine oil change. The manager noticed the gas smell and told me the problem and gave me a quote."

"I had a great experience. I brought my 2000 Chevy Blazer in for a repair on the exhaust system. The manager, John, came out and told me what was going on before any work was started. He was very helpful and great to deal with. My truck was fixed in no time and sounds so much better."