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Moth Y Monarch Books

5 reviews
1.00 / 5


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Product & services pricing
0.00/5
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0.00/5
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Verified
1/5

2006-10-25

"I ordered a book from Moth Y Monarch through Abebooks on Sept 16, and thought I'd go with the cheap shipping. They set the expectations at 4-21 business days for shipping. It's October 25th and still no book. Two email requests for info, and only today did I receive a message saying generically "Your book has been shipped." Very poor service. "

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Verified
1/5

2006-09-14

"I ordered the book on July 16. My credit card was charged and I received notice that the book was to arrive August 19. Well.. Here it is September 14 and still no book. I have sent emails to both Moth Y Monarh, and never got a response from them . I have also notified Abebooks, and only received useless automated responses. I have since turned it over to my credit card company to see if I can get some assistance there. We'll see what happens. How do they remain in business?"

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Variety of brands and products offered
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Ease of ordering online
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Ability to determine if a product was in-stock real time
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Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
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Verified
1/5

2006-08-25

"I ordered the book on 7/22/06 and never received it. I contacked with Moth Y Monarch Books numerous times through emails but no reponses except the very first one. They said they were going to send me another copy, but this never happened. I don't get any responses after that. Please don't buy any books from them. This is not a trust worthy book seller. "

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Verified
1/5

2006-06-18

"I was supposed to have delivery of my books mid February 2006. When the books did not arrive by April I emailed the store and have been emailing them since, it is now June, and I have not had a single response about my enquiry of my non arrival of my books."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2006-05-11

"My credit card was charged for book on 04/23/06. I believe that means it was shipped. Book has not been delivered and Moth Y Monarch will not respond to my inquiries through ABEBOOKS or my direct email concerning shipment. It also has not responded to requests from ABEBOOKS on my behalf either. I know that book is sent via slowest/cheapest method possible, but I live 250 miles from store."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability