"answered all questions,received all parts intact,very good to talk to. thanx"
"Godd quality parts and really fast shipping."
"Very good store! Will be ording more parts in the future! Fast shipping too. "
"I am not real happy about the delivery time!! I still haven't received my last package!!!"
"not sure which store this is one send inferior item and it was returned and one other store got it right"
"I was very surprised how fast I received my order. I ordered riding pants, jersey, and gloves. I chose to personalize the jersey and it turned out amazing! I am very very satisfied with my purchase and will order from motosport again in the future. "
"Easy to order and very quick delivery time!"
"Just got off a call with Motosport and wanted to express my disappointment. I ordered a pair of Dainese gloves yesterday and entered the correct shipping and billing address. However, after I confirmed my purchase, for some reason, the address had changed to one in Texas. I have never ordered from Motosport before so I don't know what happened here. My assumption is that the system overrode the address I requested and pulled a very old (at least two years old) billing/shipping address from my credit card history that has since changed.
I called within the hour to change the address to the correct one while it was still in the warehouse to avoid a fee. The customer representative assured me that the change had taken place. I checked later that same day to make sure the shipping address had changed. At that point, the order had already shipped out, and the next customer representative that I talked to said the change never went through even though it was on record that I had called in to request it. He then said they would have to file a ticket to reroute. He asked me to call the next day to confirm the change.
So today, I called to confirm, and the third customer representative said I would have to pay the rerouting fee!! For an order that I had inputted the correct address for, and when I realized it had somehow changed to a completely incorrect one, had done my due diligence and called to change within that same hour of ordering prior to shipping!
I appreciate that the customer representative offered to pay half of the rerouting fee, but I honestly feel as though I should not have had to at all.
I have never ordered from Motosport before, so there should not have been an address that would override the one I had put in. I called to change the address prior to shipping and this wasn't done. I was still made to feel partially at fault after explaining all this and had to pay half of the ridiculously-priced rerouting fee. So as a first-time customer, I was quite disappointed by how this situation was handled.
EDIT:
I received an email from Motosport apologizing and saying they will not charge me for the reroute. They also gave me a $10 gift certificate to give them another chance. Thank you for listening to what I have to say. That being said, I don't think it was a good business practice for Motosport to delete this same post from their Facebook page. That they tried to censor a negative wall post rather than publicly apologizing and responding to me ends things on a bittersweet note. "
"Everything arrived well packed, protected and in record time - Thanks, and I will definitely recommend you. "
"I have ordered from Motosport for the last few years and have had no problems with products or customer service and will be doing business with them for years to come!!"
"I ordered a tire for my UTV. The price was good, delivery was on time and no problems with anything. I would recommend this company. "
"Shipped Quick With Good Prices."
"I bought two items for the holiday season... very happy with products and timely delivery. I am a returning customer so that should tell you something."
"good service and easy to place order
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"MY TIRES SHOWED UP VERY QUICKLY WITH NO SHIPPING CHARGE"