"I had some questions before I ordered my Eureka tent. The woman I spoke with on the phone was very pleasant and helpful. The price was the best I found anywhere. My tent came quickly (with free shipping!) and was well packaged. I will not hesitate to use Mountain Sports again and I highly recommend them to others."
"This was my first purchase at this store. I was searching for Metolius bolt hangers on the internet and found this company had some at a good price plus had them in stock (other companies did not have them in stock...and REI -- where I normally shop, no longer carry them and I know this brand is a great brand and did not want to try something cheaper). I ordered 15 from their website late at night. The first thing in the morning, I received an email that they only had 6 in stock but have some on order and will have more in 10 days and will ship my order at that time. The email said if that was a problem to let them know. I wrote back and said is there any way you can ship the 6 now and ship the others when they come in. My only suggestion would be that they would have replied to my email, instead they DID send out the 6 immediately and sent me a tracking number. I was pleased with their customer service (other than not replying but I did get the email for the tracking number saying my order had shipped but I did not know if 6 were coming or the whole 15). 10 days later, I received the email notifying me that my shipment was sent with a tracking number. I took a risk because I had read just a couple negative reviews in regards to customer service which is why I wanted to write this review to show my experience. Will definitely buy from this company again. (Addl note: Free shipping with orders over 49. -- even though they shipped both out separately, I was not charged anything extra!!)"
"This was my first experience with Mountain Sports. I found the North Face hiking pants I wanted slightly below everyone else's fair traded price. Delivery was free & exact item I ordered was received when promised. Fully satisfied & would try them again. "
"Perfect. (and just to pad out to minimum review length of 25 chars.)"
"Mountain Sports has one of the best prices online and they ship orders of over $50 for free. My experience with this company is nothing short of amazing - their customer service is top notch. Their willingness to assist and satisfy their customer (particularly this customer) is something scarce in this age of impersonal online transactions. When my package was erroneously routed to a different address by the shipping company, Mountain Sports (Internet Team) responded to my email inquiry within the hour I sent my correspondence with them - that is "prompt" in its very definition. The matter was resolved and couldn't be more happier with their service. I can highly recommend this company without hesitation or reservation.
Thanks Mountain Sports!"
"This was my first experience/ order from this company.
I was searching online for a Kelty Screenhouse to use for camping. I found one, a “floor model”, on Ebay and placed several bids on it before getting out bid in the end. So I did a web search for a retailer who sold Kelty. I ran across Mountain Sports in my search and found their price was within a couple of bucks of the Ebay item I had bid on. Mountain Sports also has free shipping on this item (anything over $50) so I came out ahead on the deal.
I read that they have a 100% satisfaction guarantee and a 30 day return policy. So
I placed an order through their website for the Screenhouse in the afternoon. I quickly received an email confirmation of my order. The item was shipped and an email sent with tracking numbers the very next day.
A couple days after I received the item, I ran across another online company selling the Screenhouse even cheaper. So I contacted Mountain Sports and sent them the link to this website with their price. They quickly contacted me and agreed to refund a portion of my purchase which came very close to the other price.
Overall, I am very satisfied with this company and would highly recommend them. It’s nice to see quick replies and order confirmation when ordering online. Thanks Mountain Sports!
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