"I bought Inov-8 trail runners from mpgear.com
After a few days I was told they were out of stock. They back-ordered them and I still got them in reasonable time. So, overall, no problems."
"After a week of no action on this order - I've canceled it. They booked this order knowing that the item was out of stock and back ordered. I was not informed of that until I called them - they did not respond to email. I was told to call back after a week - I did so and still no stock but I was promised an immediate call back to provide timeliness of fulfilling order. GOT NOTHING!!! Order canceled - will not be back. The price was great but no product - easy to offer a great price on things you don't have in stock....Geeezzz!!"
"Excellent service and price, and _fast_ processing and delivery.
I was looking for a tent, and had ordered from another shop, who subsequently got back to me 3 days later to tell me they couldn't get it any more. I quickly found Mountains Plus had the tent listed for not much more than the original order (including a free footprint, which is what I wanted). I wanted to be sure they had it in stock, so I used their integrated support chat service: they responded within a few seconds, verified that it was in stock, and answered other questions I had: they definitely knew their stuff. I ordered the tent, and got a confirmation online within 90 minutes that the order had been fulfilled and posted. It arrived two days later. And that was using their free ground shipping from WA to CA."
"Do not hesitate to order from this store. Excellent communication. When I emailed them to ask if they have item in stock, the reply came back within 1/2hour. And when asked when I order will be shipped, they promised the next day. I received my order with in 2-day - Wow!
Before I place my order, I have searched low and high on the web, but Mountains Plus has the best deal. Free shipping with additional 10% for the holiday shoppers."
"Before I order my backpack from them, I did a search online for reviews. I couldn't find too many. But I still want to give it a try. What a surprise! The shipping is fast... the item is exactly as it was described. The price is much lower compared to other websites, even cheaper than Amazon. The contact is fast. I ever send an email to the store, they got back to me within two hours..nice transaction.... recommended"
"I purchased a hard to find backpack from MPGear.com. They had a great price and fast free shipping via DHL ground with a tracking number. I ordered on the weekend and got the pack on Thursday. The pack arrived just as advertised and well packaged."
"I was searching for a best price on a tent online and got redirected to this store's wabsite. Sure enough first checked its rating here and than paid for the product I was looking for. There was a problem with my credit card, so the owner/operator called me on the phone and a few days later I got my tent delivered.
Good people to do business with!
Thanks!"
"My experience with this company has been superb. Apart from only selling the finest Mountain Gear available, I've also stumbled across the finest Customer Service. I placed an order in late April and through unfortunate events needed to leave on an emergency to Puerto Rico. During this time, DHL attempted to deliver my product but I wasn't home. Mountains Plus quickly caught notice and attempted to notify me of my delivery's status before it was returned to them. Although I didn't return until May 11th, MPGear re-shipped the item to me at no cost and it arrived safe and sound today, May 20th. No hassles from anyone at any time. I truly wish every online store treated their customers like this."