"I ordered a Husqvarna trimmer through mowtownusa.com before I read the reviews on this webpage, otherwise I would not have ordered through them. On the plus, I ordered the trimmer and it showed up in only a few days. The minus, it was the wrong trimmer. I did extensive research on trimmers and finally settled on one particular model that mowtownusa said they had. When I finally received the trimmer, I immediately noticed it was the wrong model. Fortunately, the model they sent me was my second choice and instead of going through the horrible customer service others have had to experience plus shipping it back, I decided to just keep the trimmer they sent. I would seriously consider a different store when ordering online and not take a gamble through mowtownusa."

"My WORST online buying experience was with mowtown. Following the order there was an almost complete lack of communication from them. It's almost 3 weeks after my order my parts aren't shipped. They didn't respond to multiple emails. AND they flat-out bald-faced lied to me on the phone when I called them. Completely horrible.

I ordered 2 parts for my garden tiller - a starter and a trivial trim piece. The trivial trim piece was backordered. I fully understand holding the order until all the parts are available BUT they should send an email in case I would like to cancel or change the order (e.g. - send me the part I need and skip the little trim piece). This sould be automatic.

But, if it isn't automatic, then they should answer their email. I sent them THREE emails asking about the order. They couldn't be bothered to respond to any of them.

So, I finaly called them - somewhat defeating one of the points of online ordering. They explained the backorder situation. I told them to cancel the trim piece and send the starter which I needed to make the tiller work. The customer 'service' representative said - exact words - "that will ship out today."

Now... over a week later... still hasn't shipped. Who knows if it ever will with these folks.

Had the planets all aligned, had mowtown had in stock the parts they advertised as having in stock, had I ordered something else, had I called every day to babysit my order... it might have gone smoothly. So what? Any order - ANY ORDER - should go smooth in ideal circumstances. Some reviewers seem to have gotten their parts in due course. Again, so what? One shouldn't bank on the assumption that everything will always go completely smooth - especially with mowtown. The question about a company's quality is what happens when something is not ideal. (I won't say, 'when something goes wrong' because dealing with a backordered part isn't really up to the level of going wrong.) Obviously, mowtown is utterly incapable of dealing with anything less than a perfectly ideal situation. Completely incompetent and unreliable. There are plenty of places to order parts; I urge you to choose a merchant - ANY merchant - OTHER THAN mowtown."

"Horrible experience! Placed an order on a Sunday 4/1/12 through Amazon.com paid with credit card. They cancel my order on Monday 4/2/12 because they say they advertised the wrong price. I had already bought the same item from them in the past at the price I was used to paying. They say I have to pay the new price which was 8 times higher than what I paid for before and 8 times higher than what I paid on Sunday. These guys don't even honor their own mistakes. False advertising. Customer service was non existent. Rude on the phone spoke with someone with the name Nikia. I do not recommend this company to anyone. Outdoor store has way better prices and no problems either. They sell on amazon also. BEWARE!"

"Do not order from Mowtown. We have still not received a credit for an item that was on backorder. Ordered in May, credit card charged even though item on backorder, cancelled in July, promised a check in September - nothing. "

"These people are the worst. I ordered a few small accessories for a Ridgid Lathe. The site said shipping time was 3-4 days. 10 days later I started sending emails. After 6 emails with no response I started trying to call. Finally got through 2 days later after leaving 4 or 5 messages. Took them a long time to find the order. When they did they said "Oh. That order WENT out today". A couple of hours later I get an order confirmation email from them identical to the one I got 2 weeks prior. A few hours after that I got an email that I assumed was the tracking information I specified.
After 2 days and no shipment I open the "tracking email" and found the email said they had priced one of the items incorrectly and I needed to send them $42 more or they wouldn't ship my order. I called them and they said my choices were pay the additional money or cancel the order. NEVER once said they were sorry, or that it was their mistake, nothing. I told them I was going to talk to Paypal and see if they could do anything about it. Two minutes after hanging up the phone with them I hear an email hit. It was them refunding my money. When I spoke to Paypal they said they couldn't do anything since they had already refunded my money.
They people are totally inept, and when they screw up, they treat you like you are the one causing the problem.
I will NEVER even consider doing business with MOWTOWNUSA.com ever again."

"I just ordered a replace jackshaft for my tractor mower. I had ordered one previously from another vendor and then realized I needed another one and somehow my order came from Mowtownusa. The first one was at my door in 5 days. Mowtownusa didn't even SHIP mine until a full week had passed. Absolutey horrible. Never will I use them again. I'm pretty much done with all the vendors used by Amazon. Amazon sucks and so does mowtownusa."

"This company couldn't care less about their customers. The website says 3-5 business days shipping. I ordered a Husqvarna Lawnmower and a matching Husqvarna trimmer. Over $500 worth of stuff. Even though the website says 3-5 business days 3 days later my order still hadn't left the where house. I was able to get a hold of a guy named Chris who was extremely rude and acted like I was bothering him. They finally got my order shipped out 5 business days later. I received the order a week and a half after ordering it and it was only the lawn mower. I opened the packing label and it had " Trimmer is back ordered" hand written on it. So I called back and spoke with a lady who was helpful who said " The weed eater was shipped out with the original order but for some reason it didn't make it to you, I'll ship another" A.) Why would it have back ordered on the shipping list if it shipped out? B.) How did she find another one if it was "back ordered? " So now here it is almost 2 weeks after I placed my original order and I am waiting on my trimmer after spending over $500. I'm deathly afraid to see how they treat a customer ordering a $5 replacement part. The price is great but who cares if this is the type of service you can expect. It would have been worth the extra $150 + tax to go to Lowe's and pick it up. There was never an I'm sorry, or any other offered apology, simply an It's taken care of now. what a terrible way to look at customer service. When you try to explain yourself they all interrupt you and tell you "The longer you delay me the longer this is going to take""

"Expect several days after ordering before your item is setup for shipping. If there is ANY problem with your order, they will hit you with a restocking fee and they will not refund shipping of any kind. Much better to do business with someone who treats you like they want your business."

"Good price, so I ordered from Mowtownusa through Amazon on Sunday and paid $5 shipping on a small item that will no doubt come in a small envelope; item didn't get shipped (according to email notification) until the following Friday, which is when I was expecting to RECEIVE IT. This is just really poor service. I wish I had bought elsewhere, and won't buy from these people again."

"Needed a switch assembly for my Ryobi string trimmer. This was the only shop online with good photos and part numbers so I could be certain I was ordering the correct part. Part was in stock and I got it within 3 business days. No complaints here, would not hesitate to order again in the future. Received emails as my order progressed through their system. They resell on Amazon but on Amazon when you order 2 parts you pay twice the shipping. By ordering via their own website I saved money on shipping for 2 identical parts."

"I paid $5.99 Shipping and Handling for a replacement nut for my edger. This is just a standard sized nut that weighs no more than a few grams. It took this company 3 business days (not including the weekend which totaled 5 days) to pull the nut from their shelf and ship it to me. The actual nut cost only 89 cents. When I called and asked why it took so long, the woman said that that is their normal response time and she could not justify the exorbitant fee for shipping and handling. I can't wait to see how much the postage costed them once my part finally arrives. Stay away from these guys. Their amazon reviews are quite poor as well. Take a look at them before you decide not to go to your local mower shop."

"Ordered on a Monday, received on a Thursday. Good e-mail communication too."