"Communication was quick and clear. No BS.
The quote for my like-new Fujifilm X camera and lens kit was a good deal better than what B&H and KEH offered. Adorama's used department never even provided me with a quote.
Prepaid shipping to MPB. Immediate acknowledgement of receipt of my gear, and of their time frame to inspect it.
Quick confirmation of acceptance of my gear, and of the amount to be paid to me. This plus a direct link to a webpage for me to securely enter my bank information.
The payment showed up in my bank the next day.
Couldn't ask for more."
"I recently traded a lens for the purchase of another lens. I didn’t pay attention and ended up almost ordering a lens for the wrong brand of camera. Manda was insanely helpful and responded so fast! I can’t stress enough how good the customer service was!"
"Search show honest prices [KEH shows UGLY for price, then way more for not-ugly] ... after finding good equipment, MPB was generally 30% to 50% less.
Larger selection than KEH!
Photos of each SKU!
Great to work with [searching, selecting, orderin, shipping, etc. all on par with Amazon]"
“Thank you for the kind review. We're really glad that you are happy with our services and look forward to your next transaction :)”
"Sent my gear in a month ago and got my money within a few days, then saved up and ordered my upgrade. It got here very well packaged and well ahead of schedule. Love you guys and can't wait to use your service more!"
“Thank you for leaving us some positive feedback. We’re very happy to hear that the selling and buying experiences went smoothly and we look forward to your next transaction :) ”
"I found the exact lens I was looking for and it showed up on time and in excellent condition!"
“Thank you for the excellent feedback :) ”
"Easy to order, perfect condition of the merchandise."
“Thank you for the excellent feedback :) ”
"As a freelancer (and small brand owner) I understand how helpful and important reviews are so I am more than happy to leave one for MPB. I have nothing but great things to say about this store and their customer service staff! They have always been extremely helpful and prompt in their response time. I remember being two days away from heading on a two week long trip but was waiting on a lens from MPB. I reached out and they paid to overnight ship the lens to me. This is but one of many examples of how excellent a job everyone at this company is doing. Also, more times than not, they have the best deals on used camera gear that you're going to find!"
“Thanks so much for the lovely feedback regarding your recent experience with us. We're happy to hear you've received great service from our team. We will look forward to future transactions with you :) ”
"Traded some old MFT lenses for a new body and lens. Communication was clear throughout and I got a fair trade-in value towards my new kit. If I have a quibble (and it's not a complaint!) shipping is sooo slow. Took a long time for the trade to go Seattle -> NY -> Seattle. OK, maybe I was just impatient."
“Thank you for the kind review. We're really glad that you are happy with our services and look forward to your next transaction :)”
"Excellent website that fairly rates products and sells them for a fair price. Excellent communications after sale and providing shipping details."
“Thanks for the positive feedback regarding your recent transaction with us :)”
"Fast and accurate service with fair pricing."
“Thank you for the excellent feedback :) ”
"I bought my first camera body from MPB.com and I couldn't be happier. The camera was in better shape than I expected, the price was reasonable and affordable, and the camera was well-packaged for shipping! Years ago, I would have tried to use Ebay for a purchase like this, but for multiple reasons, I don't use them anymore. MPB.com will be the first place I look for used camera gear going forward. Bravo for being a rare gem for consumers in today's world!"
“Thank you for the kind feedback and for trusting us with your first order. We're really glad to hear that you were pleased with our service and the camera that you ordered. We look forward to future transactions with you :)”
"Always a very easy transaction, smooth and reliable with accurate tracking info on your order. Everything I’ve ordered has come as advertised and at a good price. I’ve bought an entire camera setup with extra batteries and everything and it’s working great. I would highly recommend and I will be buying from again."
“Thank you for the kind review and your continued business with us. We're really glad that you are happy with our services and look forward to your next transaction :)”
"I've purchased equipment from other re-sellers, but none better than MPB. Each time I've made a purchase, the item arrived better than described and the customer service was fabulous. If you are planning to sell equipment, trust me, do not put yourself through the disappointment of dealing with that other in New York... MPB was quick to respond and actually upgraded my quote upon inspection! Considerably! In the meantime, I'm still waiting for the other guys to send the rest of my equipment back..."
“Thank you for the great feedback. We're really happy to hear that you've had positive experiences with us and look forward to hearing from you in the future :)”
"I purchased a used Sigma 17-70 macro from MBP. I had never purchased from them before but the price was fair and they had photos of the actual used lens I would be receiving so I chose to buy the lens from them.
I purchased this lens for my business but had it shipped to my house because I had planned on working from home over the window that the lens would deliver. Because I was a first time customer, MBP called me to make sure that my mailing address was correct before sending me the tracking information. It shows they have an attention to detail and make their best effort to guarantee you receive the item you ordered.
The lens arrived via FedEx on time and packaged very securely.
I would recommend MPB to anyone looking for good prices on used camera gear."
“Thank you for the kind feedback and for trusting us with your first order. We're really glad to hear that you were pleased with our service and the Sigma lens that you ordered. We look forward to future transactions with you :)”
"I traded in my used camera for a new to me camera and used the website to get a quote for trade-in. Shipped off my old camera, MPB actually gave me more than originally quote. Paid the difference in price for my new to me camera and they shipped it out. I was able to track whole process online; the entire process from quote to getting my new to me camera took a little over a week!"
“Thank you for the kind review. We're really glad that you are happy with our services and look forward to your next transaction :)”
"I've read quite of few negative reviews about MPB on YouTube. I've had a couple of orders so far and the reviews I read are totally different than what I experienced. My first order involved me selling a couple of lenses and purchasing one. That whole process was completed in one week. My most recent order involved me selling a camera. They received the camera 3 days after I sent it and processed payment to my checking account 2 days later. Great Response! I will definitely recommend MPB to my friends and colleagues."
“Thank you for the kind review and your continued business with us. We're really glad that you are happy with our services and look forward to your next transaction :)”
A rep from mpb.com, amk006, has responded:
“Thank you for the great feedback. We're really happy to hear that you've had positive experiences with us and look forward to hearing from you in the future :)”