"Your survey is way too long but I received a free T-shirt. Other than that MRO is a good company, I have dealt with them many years"
"I needed bearings by a certain date and researched enough untill I found this in stock at MROsupply. I was quoted quick and final price is a bargain comparing to others"
"Ordered motor for my workshop. It came in damaged package and was not working, possibly carrier fault ... Agent from returns support shipped out working motor with no problem. I had to wait a few days though, in general it's ok"
"Needed to buy a part for my boss, searched all day, because the part was obsolete. My boss provides me only general specs. I called mrosupply and they helped me to find replacement which finally turned out to be cheaper than original part we used to order
"
"Usually, I buy from my sales guy, but he was out. I needed my parts ASAP so I put the order at MRO. 3 hours later I got an email that said it was shipped, I got the parcel the next day."
"Good deal with MRO. I was looking for a good motor, after speaking with a support team they helped me quickly."
"I normally buy from my local guy but he didnt have stock and I needed something next day. It worked out"
"I BOUGHT A HOSEREAL THAT HAD A 10 DAY LEAD TIME ON THE WEBSITE AND THEY CHARGED MY CARD WHEN I BOUGHT IT INSTEAD OF WHEN IT SHIPPED OUT 2 ME THEY SAID IN THE WEBPAGE THAT THEY CHARGE WHEN ITS ORDERED NOT SHIPPED THE REAL ARRIVED 5 DAYS AFTER ORDER NOT 10"
"I bought my part online and chose next day air as the shipping method. I was called the next morning and told it a wouldnt ship that night I bought it because I purchased it at 9 PM Eastern and all the warehouses were closed. I really needed this part but they got it to me that next day with a tracking number. They need to get 24/7 support for people who order after hours."
"I got a good deal with the company. I wanted a good electric motor, I was speaking with the service team, and they helped me get exactly what I was looking for."
"I had a breakdown and needed a V belt badly
I'm far away from most local shops and could stand to wait a day rather than drive out somewhere far.
I had to pay $52 for shipping but the belt came next day and I got tracking numbers and some other emails trying to make me feel comfortable the order was coming
it really saved my ****!"
"The part I was looking for was made obsolete some years ago, I guess. They gave me the new part number from the same manufacturer and I bought it online. It arrived 2 days later"
"I ordered my part online and I wanted to make sure they got my order. They said it takes until the end of the day to confirm the order is going out and they made me wait 2 hours for an answer. Otherwise everything else seemed to work as I guessed it would."
"I always buy from my local sales rep, but I decided to bite the bullet and buy something online with my company credit card. I called anyway and spoke to them to make sure it was a legit company. I put the order online and got an email that said "acknowledgement" which meant they got my order but didn't say for sure it was going to ship. A couple of hours later I got one that said "confirmation" and it said it was shipping from a warehouse about 80 miles from me. They sent some more emails like tracking, but I got the package the next day."
"Needed to buy a part for one of my techs. Searched all day; too expensive compared to it's proposed usage. Found it here - quick, easy and painless."