ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies
Murray Motors / SelectCar.com

1 reviews
1.00 / 5


Please note: It appears that this site may no longer be active or is now pointing to a domain unrelated to the original business. As a result, we have temporarily suspended organic review collection for this seller.. Click Learn More if you have any questions.

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2006-03-31

"Potential Car Buyers: Carefully scrutinize the options listed for the vehicles at Murray Motors in Hellertown, PA. I found a 2006 Nissan Sentra 1.8S Special Edition listed onn their website. The very first option listed for this vehicle was ABS (4-wheel). Being a commuter, this is a critical safety option and was a major factor in the decision to purchase this automobile. After I bought the Sentra, I did some additional research and found out that the car did not have ABS. It was only available as an option package with a power sunroof and side curtain airbags. I called the salesman, Steve, to aert them to this. His reply was that this happens often and the website administrator was to blame. Steve admitted that the Sentra did not have ABS and stated that it was not on the "stock card" at the dealership. I asked him if I received a copy of the "stock card" and he replied "no". I have filed a complaint with the local BBB and with the Pennsylvania Attorney General for false advertising. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site