"It is really hit and miss with these guys. I have received items I have ordered from them in the past but then the last 2 times I ordered from them I heard nothing. I placed an order in 2005 that was never filled or responded to. Numerous emails and FAX inquiries go unanswered and there is no customer service phone number other than a FAX number (and the email form on their support page). If you are in a hurry for a CD or DVD don't hold your breath. I am still waiting for the one CD I ordered from them on 4/6/06. I probably would never have heard from them about this order unless I emailed them with an inquiry. They said they are still trying to find the CD I want. I am not hopeful."