"Muscian's Friend sold me a program to produce music, which I gave to my grandson for Christmas. It took him about three days and numerous calls to the store to get it to work. As an add-on, I received a discount for the "Novation Launchpad Mini MKII Regular – #J22032 03." It has been on backorder since November 2017. Now I have received an email saying that if I don't notify them within 14 days, they will cancel my order as the item is still on backorder, but they expect it to arrive within the next 30 days. I tried to notify them that I would wait for it, but when I went on their website, it indicates that my order doesn't exist. I did not sign up as a member when I made the purchase, so the site indicates that I have no account. Based on my grandson's experience with them on the phone, I did not call the phone number on the cancellation notice. Also, they do not indicate how much money they are going to refund me."
"I tried to order asaxophone, but AFTER I have paid for the order, musician"friends" says it could take a week before the instrument is shipped. Do not trust them when they say the orders are shipped within one day! A lot of time spent for nothing. Just use Amazon."
"Shop anywhere else. I can’t even begin to explain the horrible customer service."
"Purchased a mic bundle 3 years back, everything went smooth. Payment deducted from my Visa card.
3years later(now), they sent me an email indicating payment unsuccessful and I wants me to pay again. Never gonna shop at musiciansfriends anymore. "
"After screwing up my Christmas present (the only one my son was getting) and shipping HALF of a desk, they then told me the only way I was going to get the desk now was to send them back their screw up, pay more money to get another desk shipped that would get there well after Christmas, and then some day they would refund my money for the original purchase.
After I shipped them their junk, they refunded part of my payment and then proceeded to ignore my emails. I had to open a case against them via PayPal to get my money back. I promised that if I didn't get this resolved, I would spread their name on every review site I could find, so here you go. This organization is a joke and should be avoided at all costs. "
"I am a long-timer customer of MF. I recently purchased some equipment that turned out to be incorrect when I went to hook everything up. For an exchange, you need to call them -- it cannot be done online.
I called on a Friday, waiting 20 min to finally talk w/ someone. He kept putting me on hold after each sentence, and finally the call dropped. I called back Saturday, got through without a wait but call dropped after I said I wanted to do an exchange. Third call went through and I was told the exchanged items (even through they were different) could not be shipped until they receive the wrong ones. I said that I'd like to have it sooner. She put me on hold and came back a few minutes later and said there wasn't anything she could do. So I switched it to a refund.
I will purchase the new equipment from Sweetwater (for $15 more)."
"TAKES TOOOO LONG TO GET A REFUND."
"Ordered an item that never arrived. UPS tracker said they returned it because of wrong postal code. Called MF and customer service could not help me. At first they could not find my order. Then they said they had right zip code but typed it out wrong. I was put on hold 3 separate times and asked what my address was all 3 times. Was put on hold again for 30 minutes, then disconnected. Called back and talked with Jacob who was sincerely helpful. He reordered the item, priority, so I could have it in time for a gig the next day. When I checked my UPS tracker email I found out that they were out of the item and it was on back order. MF did not notify me though. I could have waited and waited. When I called back I got an apology, but if it wasn't for my persistance, no one from MF would have contacted me. I am now getting a refund and will buy locally for the item. In the future I will be a Sweetwater customer again. Sorry MF.
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"No one seems to respond to emails. There are zero updates on my order.
Waiting for more than a month. Is this a legitimate seller? "
"After using musicians friend for many years I trusted these characters. I bought my son a Gibson Les Paul, The picture shown showed a deep blue Les Paul (Gibson) burst into black on special for $1495.00 the color my son loved,I looked at this guitar for two weeks before I finally chose to get it ! When the guitar arrived at my home I opened the guitar case to find a blue (Caribbean) Les Paul that I did not choose. I immediately wrote an E-mail paying attention that they said they return a reply usually with in 24 hours, I went directly to the web site to see that this guitar add was taken down, after going to this exact add several times in two weeks (daily) they took it down as soon as I ordered the guitar because they realize it was wrong ! Either the person running the web site messed up and put the wrong picture with the guitar add that it was selling or it was a bait and switch ! The guitar they sent me was beautiful, but it is not what I ordered and they have not even tried to talk to me and chat about the mess up ! But the guitar they showed was a $3199 dollar guitar and a loss for them and for some reason that add was taken down fast ! The add did call it a Caribbean blue which is not the picture they showed, Be careful for the bait and switch scam"
"It was stupid. Did not give good service.s
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"Bought item, they sent wrong (cheaper item) item. Promised refund, did not happen. Charged for replacement item with condition of 2 day shipping.. 3 days later still not shipped. Money is gone, no product over 2 hours spent on phone. They are lying straight, when tracking shows NO package, they saying Fedex has it. When they say refund is issued, bank says it never did. "
"I purchased a recording desk for $300+ on Dec 7th. On Dec 8th I received an email advising of shipment and including a tracking number. It's now Dec 18th and the freight company still tells me they have no such tracking number. I called today and they told me their shippers don't scan until the middle of the week and to wait longer. It's been 10 days now and still no valid tracking number. I told them they have another week to get it here at which time if it hasn't shown up, I'll cancel the payment form my credit card company because I have not received any merchandise. I suspect that they don't have what I ordered but took the credit card sale anyway. These people are unbelievable!"
"I ordered a video camera and they send my camera but they charge it to my credit card....call them many times and no body, no body help me ..... obviously they just don’t care about customers......I wii never buy anything I this place. "
"Their coupon did not state any restrictions, but it was not applicable to discounted items. Just a waste of time having to wait for chat support to explain this when they could have included the info with the coupon.
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