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MusiciansStorehouse.com

2 reviews
5.00 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
5/5

2007-01-08

"The shipping was free for my purchase so I assumed they would use a slower and cheaper shipping method. However, I was pleasantly surprised to receive the package just 3 days after placing my order. Product was packed well and is just as described. Good service!"

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Verified
5/5

2004-09-27

"Purchased over the phone. Asked to upgrade packaged deal with better Guitar. They did. Order never went through. Called them, no longer had my color. Upgraded me to another notch up in quality for free. Shipped 3 day for free. Very good customer service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
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Resolving problems
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Being easy to reach
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Being knowledgeable
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Making decisions on their own
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Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
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Web site being easy to use