"Buyer Beware! Horrible customer service. Vindictive personality. Uses the eBay system to get back at clients that just want good service and want resolution to customer service issue. Do not buy from these people. They have the absolutely worst customer service I have ever experienced.
More here about my incident here:
http://www.phillipholmes.com/?cat=14"
"Musicians Advocate ( musiciansadvocate) review
Even I could not dare to leave neutral feedback because They are nasty.To your neutral feedback they leave negative, then they force you to retract your neutral. I'll try my best to warn people before they make mistake like me and others.I took my chance to buy from them and it was a mistake. Deal was ok. Really poor communication. If a company publicly call their customer stupid,idiot vs..(pls read ebay store feedbacks) I would say they shouldn't be in this busines. Terrible customer service.anyway They send the item WAY after 72 hours(promised to send tracking in 24-72 hours).and I could get tracking number only after 3 begging mails.
I checked the same item here in retail store and I didn't have trouble with it. Item I received does not respond as it suppose to. Could not shipped back beacuse according to them its still in working condition and before moneyback they were going to chop to price with both side shipping, 10% process fee and 15% restocking fee and they don't give warranty paper if it is an international transaction. which is stupid we have the same brand store here and since its brand new and I have my receipt it is only my problem to deal with company. I don't understant why would they take the warranty out of the factory sealed box. Now I am stuck with my cripple item and if something happend worse 500 goes to garbage. I couldn't give specs. on my item because I don't want to deal with them again. If you do business with them please consider these facts too.
regards.
..."
"This seller claims to have shipped a fedex package containing a microphone cable within 72 hrs of receiving payment, whether this was true or not is irrelevant. The fact is it took almost 2 weeks for the delivery to get to me. While the shipping was slow (it was advertised on ebay as shipping within 24hrs) I was only slightly annoyed and so gave a neutral rating feedback. The seller, who has over 9000 positive sales, took exception to this rating and attempted to bully me into changing the rating by giving me negative feedback and ordering me to change my rating. Needless to say, I was more than a little surprised. First of all, don't try to bully your customers because they are unhappy with your service. Find out what the problem was and try to fix it.(Golden rule #1 - The customer is ALWAYS right- even when their not) Secondly, this seller did not provide any of the promised communication regarding confirmation of shipment and tracking info. If they had done so, they may have gotten a positive rating just based on good customer service. Lastly, who cares if you get one neutral rating out of over 9000 sales. What's the big deal? There was no need for them to message me and say "This is your one and only chance." Who the hell do they think they are threatening me. They don't know who I am or what I am capable of. Not that I'm a psycho killer, but sellers should think twice before they start attacking their customers...there are always consequences to your actions.
Oh...and just as an addition, these guys are so sneeky, they don't even provide an invoice number on the invoice they send you...presumably to prevent you from complaining on sites like this."
"I purchased a copy of Sonar home studio from these guys on Ebay.
At no fault of their own there was no serial card or registration details included in the package.
As a result of this, I could not install the software and was totally unable to use it.
I emailed back and asked for them to post out the serial card. This is where the problems started. They stated that I had lost it, and it took a month for them to reply to the emails I was sending. Eventually I called them up and was then given a very abrupt answer on the phone that stated it was my fault, and I should contact the manufacturer. At this point I posted a negative feedback on Ebay.
After this they became very absusive, calling me a "blithering idiot" and "Complete moron" on the email feedback area.
The manufacturer was helpful, but said that they couldn't help me unless musicians advocate contacted them and confirmed that this was a valid purchase of the software.
After another month of arguing with them, I managed to contact the manager who got me a copy of the serial number. On the same day the manufacturer also took pity on me and sent me a copy of the serial number. The number sent to me by musicians advocate did not work!
The software works now so I am happy, but I would never consisder doing business with these guys again! The service is unbelievably bad, they are aggressive and do not listen to their customers.
DO NOT BUY ANYTHING FROM THIS COMPANY! IT'S NOT WORTH THE PROBLEMS!!"