"I purchased a product with a minor SKU difference (laptop memory instead of desktop). I asked if I can exchange it for the correct memory. They gave the usual no refund policy but said in this instance they could approve a courtesy return for excahnge or credit. They first wanted assurance the product had not been used. I replied the product was sealed and unused. Since then there has been no more communication. I might as well through the memory in the bin as it isn't any use anymore.
I have spent a lot of money with MWave in the past, some personally and significantly more commercially, but no more. A good price is only as good as the luck you have if something doesn't go right."

"Mwave Modem warranty dispute
Purchased Netgear DGND3700 modem router for $137 Dec 19 2013 had ongoing problems with it and finally after a loan modem from TPG the modem was deemed faulty and a returns authorisation was granted by Netgear. Phoned Mwave 19 Dec 2014 who said as I still have my Mwave invoice come in and we will fix it up.

I drove over an hour to arrive around 5pm at Mwave, presented modem, invoice, case number and asked 2 questions: 1 change for a different manufacturer and pay the difference or exchange for same model, only to be told that I needed to purchase a new modem, then if the case number provided was correct would receive a refund aprox 7-10 days later. Mwave refused to contact Netgear to verify case number as they said the staff member responsible had left for the day and they can only contact their representative not Netgear. I was never told returns can only be done during certain trading hours, nor are there any notices at Mwave advising this. I refused to pay for a new modem and left.

Tried to contact Mwave to escalate twice but each time either put on hold and left or hung up, I then posted on Mwave facebook which I received a response from operations manager offering 50% refund only.

After Mwave failed to refund said Modem/Router even after Netgear the manufacturer authorised the return, Mwave claims I am only entitled to 50% refund however they will claim 100% from the manufacturer.

Applied to dept. fair trading NSW for a tribunal hearing and went to conciliation where begrudgingly Mwave offered to replace the modem, obviously in this modern day its unacceptable to expect a household to be without internet connection for such a long period, therefore have already purchased a new modem and seeking a full refund.

Next step is a full hearing, which will be scheduled in a couple of months’ time will keep you posted

Remember Dick Smith, Harvey Norman, JB HiFi, Good Guys, Bing Lee all price match Mwave and have much better returns process."

"Very cheap, quick delivery, BUT when there is a problem look out. Very difficult to get results and they don't communicate well at all.
As I have found out, I am not the only one. See the Australian Competition and Consumer (ACCC) ruling against MWave at http://www.accc.gov.au/content/item.phtml?itemId=917716&nodeId=91dc52bef34297f07adcd64c989ef071&fn=Undertaking.PDF.
My issue arose after this and they are still having problems meeting thier requirements.
Cheap is good, but not at the expense of your rights.
A word of caution on this reseller."

"Dirt cheap prices with great customer service and super fast shipping. Will definately refer this store to my mates and friends."

"Excellent website, smooth transaction, made an order that included an item on backorder so I thought I had to wait but the whole order arrived in less than a week including the backordered item! Will definitely buy from them again, highly recommended!"