"I recently purchased a notebook sleeve from them. I emailed them the dimension of my notebook to confirm if the sleeve would fit. A customer service representative, Cheyne Jones, replied, saying: "The TB-S0123WHT-13 should give you plenty of room for your laptop." So i bought it.

After waiting for over a month, I finally received it, but it's just way too tight. I have to force my notebook in to zip it up, and have to be very careful not to scratch it with the zipper.

In addition to this, the print on the sleeve is disappointing, and the stitching is off around the zipper.

So I emailed the same customer service, Cheyne Jones, telling her that i am unhappy with her response, because the sleeve in fact does not fit, far from what she's said. And she told me to just post it back to receive a refund for the item (they would not refund any shipping fees).

Sent another email to their generic sales email address, and got sent through to Cheyne Jones again, and got the same reply.

I spent my money on something unusable, and the person misleading me is not being responsible for it!"