"Took way too long. Had to email them to give them a push after a month of waiting. Not good if it's a gift. Shipping was way too expensive. When I finally got the product, I also got someone's else's order. The packaging was poor. Everything was just shoved into a plastic bag which had burst open during shipping and had tape all over it, including on the product. The whole experience was not what I had expected. I did write to them but got a poor response. Won't order from these folks again."
"Impossible to Contact and make a change. I made an error on the order and tried to contact them immediately after receiving the confirmation. They said that they were "checking with the Lab". They charged by card the very same day as the order. They shipped before I got a response, so I'm out the money and have product I didn't want. "
"The canvas print I received was a near perfect copy of my original painting, including the reproduction of the deep black night sky background. (When I had the same picture printed on canvas at a local drugstore chain, the dark black background came out a dull dark gray).
The website order process could be improved, though - the preview picture was rather small making it difficult to see how it was cropped. Also, it would be nice to have the option to "mirror" the image to create the wrap around part of a canvas print.
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"My canvas arrived when expected, it looks great & I had a coupon code so it was a great price."
"I love my canvas! It's gorgeous and elegant. I added it to the other two canvases I have from you guys for some major life events! My wedding, first son baby and now second son baby! Thank you for doing a great job! "
" I was worried that my pictures didn't have enough pixels to create a canvas as big as I wanted, but the quality was excellent! And they look amazing!!"
"Always happy with the product, price and super fast shipping! My go to for canvas prints! "
"Very happy with wrapped canvas and ,metallic prints. "
"I opted to have the year stamped on my pic. In the draft it was stamped at the bottom of the pic, when I received the final 2016 is stamped across across my neck. "
"Bought two $25 vouchers for 20x30 canvas prints last summer. Did the 1st order in early September and absolutely nothing has happened so far. Did the 2nd order in December and its status is that the canvas is being stretched by their skilled work force. That was as of 3 weeks ago. By the time they are done stretching, it will be a 40x60 canvas. On top of all this, they take their sweet time responding to emails - and do NOT assume they will always read your email before replying with a boilerplate response. One of the absolute worst companies I have ever dealt with."
"I placed an order with MyPix2.com for six 16" x 24" canvas prints at $30 each plus a shipping fee of $47.75, totaling $227.75. My order was placed back on October 7th, 2016 and I paid with my bank debit card and possess the receipt. The canvas prints were supposed to be family Christmas gifts. I received an email stating there was a 5 week production delay but remained hopeful that there was still plenty of time before Christmas to receive my canvas prints. I was very wrong in being hopeful. It is now January 12th, 2017 and I have yet to receive my order or an email telling me it has shipped. I have checked the status of my order numerous times and it never changes to "shipped" and always says "processing" so I am left with no other option than to demand a refund for $227.75 since I have not received the items I have paid for in a reasonable and timely fashion. I've been extremely patient and requested a status update via email several times, to which I received a form letter stating the same reply, that my items are delayed and still processing and there was nothing they could do about it to speed it up or tell me a ship date. What I also find troubling is that no phone number is listed anywhere on their website to contact MyPix2.com. I was able to look it up online but whenever I call the number, I get a busy signal. Not at all customer service friendly.
I've since done some research online and discovered that this company has done this to hundreds of customers. Some have been waiting 9 months or more for their order. I do not wish to be one of those customers and think that is completely unacceptable and not at all the right way to run a successful business. I will never do business again with this company and will tell everyone I know not to and why. I'm extremely frustrated and unhappy having waited so long and still not received my canvas prints, which I really looked forward to receiving. The saddest part is that four of my prints were memorial collages of my late father-in-law that I created as gifts for his closest family members this past Christmas, so that was a huge disappointment to never receive them.
I have filed a complaint with the BBB and requested their assistance in getting me my complete $227.75 refund as soon as possible. A company store credit will definitely not be acceptable. If you view the info for this company on the BBB website, they have the lowest rating of F and over 1,000 complaints from dissatisfied customers, suffering in the same predicament that I am in. This company is clearly in need of being shut down. Would give them a zero rating if I could! DO NOT ORDER ANYTHING FROM MyPix2.com!!!
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"This company is the worst. I ordered in early September because they were running a special. I have tried several times to reach out. I keep getting the run around. First I was told 2 weeks then I was told 6 weeks after the 2 was up. After the 6 weeks was up I was told 13 business weeks. Then when that was up I was told 6 more weeks. I asked for a refund and they said to go to a different email address and so I sent an email to that and then another and another and another. I have received no response for weeks. I don't expect to see my product or my money back at any point. This company needs to have a class action law suit held against it. I'm sure they will send me a message on messenger also like everyone else that has complained so far. At this point I am very use the talking with automated robots with this company promising different things and repeating the same thing over and over such as "these are unusual times" or "we expect service to return to normal soon" I'm sure anything they send will be yet another series of lies leading me down the labyrinth. DON'T WASTE YOUR MONEY!!!"
"Like many many others, I have orders with MyPix2 that go back many months, with one as far back as March 2016 (9 months ago). There is no indication from the company that they have any intention of filling the orders. Only after filing a complaint with the BBB did they get back to me - only to inform me that it's their "policy" to keep my money. So, any notion of customer service is clearly not part of their business model.
Complain? Go right ahead. With nearly a thousand BBB complaints, this company has shown that they simply don't care."
"Placed 2 orders on JULY 1st. I have yet to see the 2 canvases and they keep telling me they are just behind. They won't refund me. Absolutely worst company I've ever encountered. They also won't send me my original order confirmation showing which 2 pictures I uploaded to their website! BBB complaint filed! "
"This company is a FRAUD. Ordered a canvas in April, it is now December 22 and nothing other than an email stating it is being processed and it was upgraded to 2-3 day expedited shipping - HAHA. Over eight (8) months since I ordered it, not shipping timeline set but they are going to upgrade shipping to 2-3 days? In looking at the reviews, there was a 5 star rating, there is ABSOLUTELY NO WAY anyone who ordered from this company gave it a 5 star rating. Either someone accidently clicked 5 star or the company rated themselves 5 star. A one (1) star rating is way too high for this company. "