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Return/Replacement policy:
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Verified
1/5

2004-03-11

"I was very dissatisfied with this company. I ordered a digital camera over the phone and was told the camera was in stock and would be sent. I was sent an email shortly thereafter telling me all the order information and that the camera would be on its way. About a week later, I received another email stating that the camera was going to have to be sent from the warehouse and it would take another 7-10 days and the company would have to contact me again to get my credit card number again in order to process the order. After not hearing anything for several days, I finally called the company. I asked the sales person how long it would be before my order would be process. He told me he could not give me that information because the camera was on backorder and there was a very long waiting list. He told me he would cancel my order because was about half way down the list and there was a very good chance that I would never receive the camera. I am very dissatisfied with the company and the level of customer service. I would not reccommend this company to anyone."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

1/5

2004-03-10

"I attempted to purchase from this company which goes by more than 35 different names. This is a NY mill designed to separate money from people. Under no circumstances will they sell you a popular item at the price they advertise on their web-site without requiring that you also purchase unwanted add-ons or un-needed warrantees.

They go by more than 35 different company names and even own their rating system called ShopCartUSA. They post their own reviews for make-believe purchases to many of their company web-sites. They no longer allow any negative reviews to be posted, only their shill positive reviews.

They go by other names such as Royal Camera, A&M, Digital Liquidators and Broadway Photo. For a complete list of their shell companies check-out ShopCartUSA.

This place is a scam and should be avoided at all cost. I challenge anyone to purchase a popular product at the low price shops listed, and actually have it arrive at your doorstep for the price advertised without upgrading.

I hope resellerratings posts this review because consumers need to be protected from this type of disreputable people and businesses.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

1/5

2004-02-12

"I tried to purchase 30 cameras for our extended sales staff at the price advertized. These people immediately tried to add on uneeded and unwanted products, the classic bait & switch. When we told them all we wanted were the cameras they became argumentative and eventually refused to sell to us. From my experience this company is a scam run by shysters."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
N/A

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