"Just to clarify, this is my 2nd order from this website. 1st one (last year) was good, no issues.

However, with the current order, I feel the product was defective, as the top layer / transparent plastic started coming off. I thought it's a protective layer, but no, it was actually part of the number plate.

After speaking with custom service, they blamed it on the way I drilled, I should've drilled from the front, NOT from the back - which is fair enough ..

However:
1) I never drilled the other plate from the front, and it was fine.
2) I changed a few other number plates in my life, and I've always drilled them from the back and it was also fine.
and finally
3) the dealer from where I got the new bike, also drilled from the back as you can see all the markings.

So this is a STANDARD, if your product requires drilling in any other way, please provide instructions. No instructions were provided.

And customer service refused to replace the product, unless I pay more, which I'm not happy to pay for a defective product, or for their fault for not providing instructions. I don't read minds. if the product should've been fitted any other way, then provide instructions."

"Ordered Monday and arrived Tuesday. Not bad posting from Channel Islands to Scotland. Great quality plates. Fantastic service."

"Don't buy from these, no legal spacing and not compliant with legal requirements, also there is no option to leave a review on there site so obviously created the reviews themselves. Stay away"

"Great service, no issues when ordering . Simple site to use and price included badges and borders.

"

"Sent me the wrong plates and then contradicted themselves, still they would not replace or refund as it’s “not their policy”"

"Bought two plates, both turned up quick enough, however the GB logo on one had been cut out and stuck on badly and they managed to miss a letter out of the rear number plate. I would have thought if they did one then maybe they would have looked at the second.
After informing them of this, I was told a new one would be sent out. Nearly two weeks later I received a replacement and again, same mistakes.
Asked for a refund after having to go elsewhere and have just been told that because they are custom because of the letters then there are no refunds. So basically no refund policy if they are wrong or below par!
Very rude on the phone, bad customer service and I've been told there's nothing they will do and I won't be getting a refund. Really poor.
Lesson for the day, buy cheap, buy twice!!"

"Superb quick delivery of number plates ordered I did email a query I had regarding delivery and I received a reply within minutes. Excellent service and product"

"Excellent customer service, I Ordered a pair of plates, I entered the reg in wrong and didnt put a space, Totally my fault, so i called them and they sent me a half price set, next day delivery, Will definately tell friends to use them. Prompt and efficient"

"Fantastic customer service, I think maybe they had problems in the early stages but this company have been fantastic, I got my plates today and the quality is second to none. "

"Shocking customer service, plates did not arrive within 1 week of being ordered, then casually referred me to the terms and conditions - avoid this service/ supplier at all costs - not recommended. There are people out there providing a much better service"

"We purchased two sets of vehicle registration plates from My Showplates via their online shop at www.myshowplates.com. One set was as we required and expected from our purchase. The other was not and we had issues with the inconsistent spacing of letters within the printed registration. We raised the errors with the company who immediately responded in a very abrupt and negative manner. The dealer used contradictory terms of reference as excuse and quickly took a stance in refusing to put the errors right. When suggesting we would ask the credit card company to deal with our complaint the dealer threatened court action if we took this approach.
Needless to say that having better things to do with our time we re-purchased elsewhere at a more competitive price and received first class service and courtesy that is clearly not a part My Showplates customer satisfaction plan."