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5/5

2020-04-11

Great Experience both Point of Sale, and Post-Sale

"Had a great mid-range gaming PC built for our 13 year old this past December. Our fault for leaving the order late, but the team at MysteryByte put in that extra effort and had the machine ready for Christmas Eve, much to our son's delight on Christmas Day.

We experienced a minor issue about 3 months later with a sound driver that needed updating, but contacting the store lead to excellent service, with the staff working with us remotely and providing the needed fix.

Completely recommend MysteryByte. Product, price, service - all spot on.

Mike Campbell
Dartmouth, Nova Scotia
"

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Verified
5/5

2004-06-07

"This company is the best computer store in the area. They are knowlegeble and very supportive of customers after the sale. Their pricing is very aggressive and fair. Also they will order parts for you without a deposit. If ordering parts not in stock the wait is only a few days...exceptional!

I have nothing but High Praise for MysteryByte Computers.
"

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Overall quality of the company
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Is trustworthy
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Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being easy to reach
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Verified
5/5

2004-05-06

"Outstanding sevice on a new motherboard purchase.
They tested the board which I could not get to boot up, and fixed a problem which I had inadvertently created without charge.
"

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Verified
5/5

2004-05-04

"Excellent people to deal with. Will be there often from now on. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
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Delivering products damage free
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5/5

2004-04-29

"Great! These guys have always been exceptionally helpful - but they really saved my a$$ this time! For computer parts or repair in Halifax there is absolutely no question - Mysterybyte is the best!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-04-03

"I am absolutely pleased with Mysterybyte's service, shipping, and overall quality of the products. I just bought a new motherboard and processor, and the shipping was so rapid I was just beside myself how quickly I recieved the package. This is the third order of mine through Mysterybyte... I will definately use their service again, soon."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-03-29

"As always I was impressed with the professionalism shown to me by the staff who were easily able to outfit me with the part I needed to get my computer back in working order.
Thanks.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
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Ease of ordering online
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Ability to determine if a product was in-stock real time
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Verified
5/5

2004-03-29

"Amazing service I wont buy anywhere else. I had a faulty component and it was replaced with no hassle or arguements I would recommend it to anyone."

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5/5

2004-03-27

"I bought a 9800pro from MysteryByte yesterday. I live about 2hr's drive from the store and I was quite anxious to get my hands on one of these cards when they came into stock again. So I asked if they would hold one for me. I quickly received an answer back that they would hold one for me. They were also kind enough to email me and tell me the cards had arrived. I walked in the door to pick up the card and had not walked 2 steps before someone asked if they could help me. Top notch service!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of checking order status
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Overall product shipping and delivery process
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Delivering products on-time
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Ease of checking delivery status
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Delivering products damage free
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Being updated on the exact date the delivery was sent
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Making decisions on their own
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Verified
5/5

2004-03-21

"Awesome store to deal with...great selection, good prices, no hassles."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
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Delivering products on-time
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Ease of checking delivery status
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Delivering products damage free
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Being updated on the exact date the delivery was sent
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Overall technical support
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Being trustworthy
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Making decisions on their own
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Resolving problems
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Overall web site
Web site being easy to use
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Verified
5/5

2004-03-21

"Mysterybyte has always been fantastic with thier service and prices. In the event that you run into a snag after buying something, they go out of thier way to make things right for you, which is always appreciated. With the addition of the forum to thier website, getting help from them or information on new/upcoming products couldn't be easier.

To put it simply, they are always my first choice for hardware in this city and I consistently reccomend them without any hesitation to friends and business associates.

"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
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Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-03-17

"I always find the personnel here very helpful and knowledgable. Prices are comparable with other retailers and competitive with big box stores (compare apples to apples). They always answer my questions in terms I can understand without being either overly technical or condescending. I work in IT but hardware is not really my area of expertize so I can explain to them what I want to do and they reccomend the hardware I need. The only time I had a service issue they dealt with it quickly and satisfactorily. They have been reccomended to me by knowedgable computer people and I have reccomended them. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
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Ease of checking order status
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Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
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Ease of checking delivery status
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Delivering products damage free
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Being updated on the exact date the delivery was sent
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Delivering products on-time
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Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
N/A
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
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Customer service being easy to reach
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Overall web site
Web site reliability
Web site being easy to use
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Verified
5/5

2004-02-29

"Great company to deal with! Fast shipping and excellent support"

Detailed Review Benchmark + -
Pricing of products and services
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy

Verified
4/5

2004-01-25

"Went super smooth. Placed My order, and got my things within the next few days. A++"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy

Verified
5/5

2003-12-24

"Shopped around all the online stories I could find located in Canada when I was looking to purchase a new pc (or at least 90% of a new pc) and MysteryByte is the cheapest I've ever found. Great service, prices, customer care (I was having a lot of problems with a stick of RAM I got there and they tested it and said they didn't find any problems yet replaced it for me anyway!) ... you won't find anything bad about this place."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges