"One day after purchasing some software, I decided that it didn't meet my needs. The word "refund" was in the subject line. I requested a refund. Clearly. Specifically. I proceeded to have several interactions with support where they completely ignored what I was clearly asking for and pretended I needed assistance reinstalling the the package. I asked for a refund. I asked for them to give my money back. I asked why getting a refund required me to reinstall software I didn't want. It hit ridiculous when I was assured a support engineer was working on my issue. I sent a copy of my receipt and asked them why in the name of all that's holy I needed a support engineer to process a "no nonsense" refund. I don't know what lightbulb went off, but I finally got a message that my request was forwarded to billing. I hasten to add that the form I originally submitted was the one I was sent to when I clicked the link to see the conditions for a refund. It was Kafka. It was Monty Python. It is absolutely the last time I ever even consider buying something. I did get my refund, but it was chock-full of nonsense. Avoid at all costs."
"Great customer service from NCH representative! Very fast and attentive to customer needs. Thanks Irish!
Highly recommend! "
"I saved hundreds of files to portable drives when I became ill. When I recovered, I bought a new computer; I had a number of portable hard drives with many files in .epub format stored, but no longer the portable e-book reader nor my old computer that I had used to read and edit them. I purchased Doxillion conversion software so I could access all of these stories, but it could not convert these files for me. I have sent copies of these files to NCH software, but they can't convert them either. The only thing they have suggested is that maybe these files are password protected, something I have never done with any of my files (maybe I should, but I don't own anything that needs that kind of security). They have tried valiantly – I can't fault their effort, but they can't get Doxillion to work on these files either. I told them yesterday to just forget about it and I would write this off as unfortunate history, but I found one more message in my e-mail today, and my response to that led me to this web site. I don't see where what I have written will actually do anyone any good, but it actually improved my sense of frustration."
"I am still on my learning curve with the PhotoPad Photo Editor (Pro Edition) software I purchased. But, so far so good!
It is intuitive enough and offers many great features. The price was great and I do believe it will serve my purposes just fine.
I did have a relatively minor tech support issue, which was promptly resolved by the NCH Tech Support Team (thank you Gigi!)."
"My customer service agent was Nik, and he was very helpful. He replied to my support request emails in 6 minutes and provided clear, concise help for the issue I faced. Credits to Nik and the support team at NCH Software for their prompt and useful assistance."
"I have used NCH software for years - since the early 2000's. My computer died and going through the instructions I wasn't positive how to get the video software going because the version I had was a a few years old.
About 9PM (US central time) Friday evening I sent a support request to NCH figuring on getting things going Monday. Their response came through 2 hours later and it was perfect to get things going.
I have always been impressed by their support as well as their products."
"I have had a reliably good experience with NCH WavePad software and their team for a number of years. I am a personal/occasional user but nontheless keep it on hand for my sound editing needs. "
"I bought my Express Scribe but kept it in the drawer. Yes! Afraid of change and carried on using my old viewer. Not sure of the exact time, say about 2 years ago I registered my license and took the plunge. Wow, never looked back. Sound is perfect with options to enhance - I do court proceedings transcripts and that is very stressful because most audio is of bad quality. With Scribe I can make out what is said as it is important, it is evidence and lives depend on it. I take my work serious, I love it.
Recently my laptop crashed, we call it that. I had to factory reset and wait for it, lost everything that was on it.
With Scribe missing and not being able to fit the downloads into my schedule, I had to do a case in my ancient "trusted" ancestor I used for many years before Scribe. Ohh! The pain. The stress. The inability to hear. The lack of enhancing sound. The lack of all things good!
Now I even appreciate Express Scribe more because of this quick hell I went through
Thank you guys, all of you. I love your product♡
A special thanks to Emile. You are my Transcribe Hero"
"I am very pleased with NCH software, especially Crescendo Music Notation. It is a wonderful tool for creating and editing musical scores. It has a user-friendly interface and a lot of great features that suit my needs. The price is well worth the purchase, compared to other similar products on the market. Moreover, the support team is excellent! They respond promptly and solve any issues with professionalism. I highly recommend Crescendo Music Notation to anyone who needs reliable and easy-to-use software for music notation. ~Happy Customer"
"I wasn't sure I had all my product details, licence etc, but all NCH needed was my email and all details were then obtained and was able to alter my subscription. All was sorted out over the weekend as well, I had thought I would have to wait till a normal working week day. "
"I have used Sound Tap for years and have found it easy to use and dependable. I have been very happy with the product. I definitely would recommend this company and its software to anyone."
" I can't believe they responded to my email within 24 hours I followed their instructions and within a few minutes, the problem was resolved. This feeling is so great!
So I firmly believe that in the future, once I encounter any problems, they can help me solve them in time. As a user, this is very important to me.
I am delighted with their after-sales service.
From： CW.Yii"
"Wih the help from NCH support staff, namely Jose in particular, I not only ended up with my programmes properly installed but also found a way to clear a huge amount of space on my C:Drive. Jose showed patience and understanding of the whole mis-mash of a problem that I had, thank you very much "
"I downloaded MixPad on a free trial basis. After reviewing it, I had a question which I could not answer from any of the FAQs, user community, etc. resources. I submitted the question to the technical staff. Although I had not yet actually purchased the product, I received a prompt response from Simon & then a response from Mark on a follow up question. Had I been ignored because I was not yet a "paying customer", it would have been a show stopper and I would have looked elsewhere for software. Frankly, I was pleasantly surprised. It was a win-win experience. My question was answered & I feel confident in the product & support from NCH to proceed with purchasing the full version."
"I had a mix-up with an amount of money being charged to my account. On contacting NCH and working with their staff the problem was quickly solved. Would recommend this Company to everyone who needs First Class Service.
Thank you , NCH
Barry Holland"