"NCIX has always been great with it's customer service. Even during the Christmas season. Thanks to Jonathan especially for helping me build my brothers computer, and making sure I have the parts before Christmas.

I couldn't ask for better service. "

"Great service. Did pretty good on getting me a part I needed with my order that the original supplier neglected to put in the box. Thanks to Eric C for the help!"

"Helpful and knowledgeable staff."

"I hastily wrote a very negative review of a purchase from NCIX. They responded a day or two later than I was willing to accept. Their service from then has been exemplary!"

"Have been a long time customer of ncix and ran into some issues with an incorrect charge which caused some grief over the Christmas holiday but with employees like Erick Chmara who seem willing to go the extra mile to ensure customer issues are resolved, the pain is short lived and the good reputation of ncix is restored in my case.

I look forward to continue recommending ncix to friends and family who actively seek me out for such advice."

"I wanted to buy a few items, And i wanted to express how awesome my sales rep was, She was super helpful and she assisted me in a fast timely manner."

"Requested a copy of invoice for warranty purposes for a web order. Since i made changes to original order by phone, the original invoice didnt contain the right items. NCIX provided a fresh invoice within 24 hours. Great service as usual!"

"They helped me find my products in a friendly and professional manner. Prices are competitive, reasonable. I would shop there again. "

"Good service in store!
Thanks ncix"

"low priced items compared to other stores"

"This customer service solved my problem fast."

"Initial purchase was great and when I needed technical support and had to replace my motherboard, the service was beyond great. Timely and organized! Erick Chmara is an exceptional service provider!"

"I had ordered an NVIDIA Shield Tablet 32GB along with all of its accessories as an early Christmas gift. After a few days of use, it was found that the tablet's stylus wasn't working properly and I had to submit an RMA in order to get a new tablet. There were some hiccups during this process but in the end, I received a working tablet!

During the whole RMA process, Erick Chmara, a technical support specialist, was keeping me updated on the whole process. Erick went above and beyond with the amount of support he provided. Erick always quickly replied to my responses (sometimes even minutes after!), and made sure everything worked out in the end. I could not have asked any more from Erick and I appreciate all his support given.

I am very satisfied with the outcome of this and am so impressed with the customer support team at NCIX!"

"My purchase experience of NCIX was a rough one. I initially make a purchase on Nov 17th of an NCIX PC. Prior to the purchase, I had asked one of the online reps, via their IM chat, if these PC's will get built in the warehouse then get shipped to wherever I pick it up and the online rep said yes. Everything went downhill after this...until this one In-store technician in Mississauga basically leveled out my purchase experience.

NCIX's online side of customer service didn't bother to reply to any of my requests until I had to call them 4-5 times to get someone to look into my order. Finally some sales rep guy in Mississauga store says that the parts have shipped to them now (after 2 weeks)! So I was just stumped by the fact that I was incorrectly informed by their own customer service reps! They said the typical lead time was 7 to 10 business days so they were already late... and to realize that it took them 2 whole weeks to ship parts from their BC location to ON location (c'mon, Canada can be big but it never takes 2 weeks to ship something across the country.... =.=)

Here is when things start to turn out for the better. Andrew Pham, the in-store tech at the Mississauga retail store, saw that my order was very well late and he made sure that he'll get the PC ready and tested within 5 days (I picked it up on Friday Dec 5th). The conversation I had with him was far more better than whom I had to deal with over the phone/online reps.

Then about week or so, the PSU was faulty... the fan made grinding noises whenever I leave the PC on for 3-4 hours. So I called Andrew and he didn't hesitate to tell me to bring it in and he'll swap out the PSU. I didn't have to provide him the video of the loud PSU nor tested the PC to recreate the issue, he just took my word for it and proceeded to swap out the PSU. And I was pretty much out of the store within the hour.

I initially had decided to never shop from NCIX again from the kinds of purchasing experiences I had with them (this instance wasn't the only time where their online store services failed to impress me) but from what I experienced at their retail location, I will reconsider purchasing from them again... but this time, I'm going only in-stores. :) Because of Andrew's courteous and prompt customer services, I will give this review 5/5 stars."

"NCIX team support is very efficient. I am satisfied of the services delivered to the customers. The prices are better than other shops and shipping process is tight. I have experienced some manufacturing problems and I was very well helped by Erick Chmara from the Technical Support team in British Columbia. After several messages, I was delighted to see that the team is very kind, sympathic and helpfull. It would be interesting to have more shops like NCIX here in Quebec. The customer service is worth it."