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NYLiving.com (SN Commerce Corp., Accoona - accoona.com)

1 reviews
2.50 / 5


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Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
3/5

2006-05-20

"Placed order on a Monday evening because of good price and free shipping. Tuesday company called to say item couldn't be shipped for at least three weeks unless I paid for expedited shipping, which would get it to me in about a week. Told them to cancel order. Later they called back to say they could ship right away for free after all, which they did that day. I received item on Friday, so very fast delivery. Am happy with price and speed of delivery, but not with attempt to sell expedited shipping on threat of long delay in shipping if I didn't pay. It obviously was available to ship immediately."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Making decisions on their own
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Being easy to reach
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Being knowledgeable
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Being trustworthy
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Resolving problems
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Overall customer service
Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use