"I ordered $800 worth of products - keychains and pens. The pens were to have my company logo, I uploaded it and somehow they are telling me it wasn't part of the order. Yet the keychains had the logo (all part of the same order). They do not stand behind their guarantee. This was my first and LAST time ordering with them. Not impressed, go elsewhere!"
"I ordered 130 inexpensive pens with an imprint. One week later I ordered 210 much more expensive pens with a different imprint. Three weeks later, I got notice that the second order was being shipped with he imprint requested on the first order. Apparently the imprints were reversed and I missed it. No word yet on the first order after 1 month! I'll never make another order."
"Beyond terrible. No follow though. "
"I placed an order for pens for a family reunion with three weeks notice, and was told they would ship within four business day. When I called ten days later I was told I would receive the pens no later than June 20th. Today when I proactively telephoned I was told that the pen color is out of stock and nothing has been manufactured. It is too late for me to contract with another company, which I would happily have done. Or, I would have ordered another pen color had I been informed by National Pen Company,, as I should have been. No representative ever reached out to me.
They ruined this part of our family reunion event. Negligent customer service and poor service. What a disappointment, and shoddy business practice. "
"Never, NEVER will I do business again with this company again!!! I ordered on line but also called and asked questions regarding what I was ordering to make sure I could get what I wanted. When I was emailed my proofs they said they had to modify my design to something totally unacceptable and THEY HAD CHANGED MY PHONE NUMBER ON THE DESIGN! It took over a week to get ahold of someone willing to help. The second set of proofs were unacceptable and some options I had chosen on their website I was told I could not have. I finally got a proof I could live with (quite different from what I ordered) and when I received the product it was NOT what I had approved! Blue is in my company name and I ordered the coins in blue and I was sent black coins! It took another week to resolve this and when I got the product the second time my design had been shrunk by 20%! Now that may not seem like a lot but on a 1 1/2 inch diameter coin it is and just changing the color should not of caused this. I called to complain and was told I approved the proof and there was nothing they could do. I asked to speak to a supervisor for the 3rd time in this process and was told one would call me back, I'm still waiting! I was told I wouldn't have to pay for the shipping and the setup fee because of the problems but they did not tell me that I would also have to pay for the product I rejected even though I shipped it back. I received a dunning phone call from them and again asked to speak to a supervisor they again said one would call me back and I am still waiting. Considering the time I have spent trying to resolve this it has cost me a small fortune for what was supposed to be an inexpensive promo item. This is most unresponsive company I have ever dealt with. BUYER BEWARE!!!"
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Late fee (Charged VERY quickly after invoice received, was WAY too high!
I will be looking for another vendor...
Little Harbor Technologies LLC"
"Just a summary:
Jan 28, order lost because they stated they didnt have the pens they prominently advertise online and bait/switch you to buy another product.
Feb 20, after complaint they EXPEDITE an order that still wasn't shipped for an additional 2 weeks.
Received order and it was WRONG. They stated it was my fault they misspelled the company name.
Company sent canned response to all inquiries sent, then after a negative review stated to send contact information. The next day they call to collect payment with no mention of how horrible their service is. Of course they state we have opened a "ticket" to investigate, surely to drag it along and cause a late fee and possible ding to my credit. Lesson Learned, they are not flexible and do not care about customers. They bait and switch you and it will end up costing you much more than you bargained for. BUYER BEWARE, go elsewhere and DO NOT do business with these folks."
"I have ordered from National Pen for years. We have several businesses. For the first time I overlooked a misprint. It was for $250 worth of pens. I called the company and was just asking for half credit meet me halfway. But they said Unfortunately they could not do that. The best they could do would be give me 15% off a new order. And I still owed the $250. I will not order any pens from them again. So to save them $125 they would rather lose a bunch of customers. That is very very bad service. I will not order from them again and I will let everybody else know that that is the worst company to order from. Word of mouth is your best or worst advertisement."
"I fell for the promotional gimmick of a pen offering to supply 50 pens for 29 dollars. I popped in a check in respons and waited, and waited. They finally showed up in a brown cardboard box in a platic bag. I had ordered 50 and counted what I had received....49 pens. I called to report the shortage . When they sent the bill including the outrageous shipping charge I told them that until I had gotten the 50 pens, there would be no payment from this end. Their response? Add in a late charge. I have had conversations with several of the customer care ( what a damned misnomer) and have been promised another 5 pens to make up the difference. Next call I was told that order was not submitted bcaue 5 pens was not big enough.
Th whole process is a bait and switch, hidden charges and a screw the customer attitude. I will not ever do business with then ever again and to any prospctive buyers....DO NOT DO BUSINESS WITH THIS COMPANY"
"I received a sample pen and it was just what I wanted and they quoted a good price. In order to take advantage of free set up and free shipping, I ordered additional stick pens.
The order I received had no additional pens, they charged me outrageous shipping and also the set up fee.
The product I did receive is good - thus I give them 1 star.
I keep getting more offers in the mail, but I will never order from them again. Don't care for their Bait & Switch tactics."
"I ordered 1250 pens from National Pen, they sent me an incorrect order. I called the customer service, and they refused to do anything to make the order right. They offered me a 10% coupon off my next order, I have news for you National Pen. There will not be another order, taking my business elsewhere. I have ordered thousands of Pens from them in the past, say goodbye to my business. Customer Service is a dying Artform. "
"Calendars were six weeks late arriving in January instead of the end of November as promised. Invoice was paid on time in December in good faith but we are still getting FINAL DEMAND letters despite providing proof of payment on several occasions. Rarely can you get anyone to answer the phone in their office with the most recent example being today when I called at 3.08pm Sydney time and received a voice message advising me to call back in regular business hours????
Stay away from these clowns, horrible experience all round."
"BEWARE!!!! THIS COMPANY SENDS YOU AN OFFER WITHOUT THE OPTION OF YOU PAYING AN INVOICE, SAYING THEY WILL BILL YOU, AND BOY!!! DO THEY BILL YOU!!
MY PENS WERE QUOTED AT $36.85 SO I ORDERED. WHEN MY PENS CAME, MY BILL HAD JUMPED TO $72.79!!!! TWICE THE PRICE. THEY CHARGED ME A SETUP CHARGE (HAD NOT MENTIONED THIS TO ME) AND HANDLING CHARGES OF $19.00 . TOTAL RIP OFF!!!!!!!
HAD I KNOWN WHAT THE TOTAL CHARGE WOULD BE, I WOULD NEVER, NEVER ORDERED THEM. NOW I AM STUCK WITH PENS THAT ARE MORE THAN $2.00 EACH.
TOTAL RIP OFF!!!!!!!!!!!!!!!"
"DIDN"T ORDER THEY SENT ME PENS. I refused them. THey still keep sending me bills.
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"I placed an order for 500 pens with an added logo on Jan. 7th, 2017. After a Ben Ledbetter reached out to request my logo pic again due to it failing to upload, I didn’t hear from him or anyone about my order being processed until Jan. 27th. I had emailed several times asking if my order was put into production and if my design was accepted, but Ben didn’t respond or return a phone call that I had placed in between these twenty days. When billing sent me a notification that my payment was processed and order had been shipped, Ben replied as well stating that he was out of the office on “Friday,” yet he didn’t apologize or explain why he hadn’t responded the rest of the time.
When my order arrived on Jan. 30th, I was less than pleased. While the logo looked great, almost every single pen was either broken or fell apart from the barrel to the head of the pen with the ball point. They wouldn’t stay together and it was very obvious that the parts were not fitted together correctly, and even cheaply put together.
I sent an email to Ben and to Customer Care about my discovery. I stated that I spent hours that night using super glue to try and glue what pens together that I could because I had to hand them out to clients the next morning. Whitney Freeman from Customer Care replied on Jan. 31st informing me that the production team would need a picture of how the broken pens appeared. The photograph that I sent even had my super glue in the background with a bunch of the pens lined up on my kitchen table, drying. Whitney then responded to state that the production team put out a Call Tag for UPS to pick up the defective products and submit a redo order for my pens. I reiterated that I couldn’t do that as I had to provide my product to my clients as the order was sent out late as it was. Since Jan. 31st, after several emails of my asking what alternative resolution could be provided in place of what was offered, Whitney keeps stating that “I am still working on a resolution with this order. I am having to work with my production team for a resolution and can only communicate via email.” This was today (02/05/2018), and it’s been almost a week since I received the broken/dysfunctional pens.
I informed Whitney that I will be reporting the incident to whomever I could and advising potential customers to avoid this company at all costs. There is little to no communication, the products are made cheaply, and your order will be late. If you want a decent pen or bounty of a particular product with a company logo, pay a little more elsewhere. National Pen will only give you a headache in addition to a faulty product.
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