"I had no idea I was dealing with a reseller as I used their official website with my saved sign in information and it said it did not recognize my email address or password so I changed the password. Was able to sign in I wanted to check my past orders and the order I had just placed could not access order status had to contact costumer service it took them 2days to answer they said it had been shipped the 29th of March??? How is that possible it's the 7th of March, don't they proof-read?? Oh and they gave me a tracking number that the USPS could not track...WTH? Never Again"

"I have never been so disappointed and disgusted with any company in my 62 years of life! First the jewery isn't represented well on the website. Ordered size 10 ring and may have been a size 5. 2nd one of the pieces was on back order and I emailed to have that part of order cancelled. They didn't do it and even on the 2nd try they said it had shipped already, which was not true. Now i have to pay shipping back to get my refund. Third, the customer service was appealing. The woman that was suppose to be helping me, had to put me on hold atleast 6 times to be able to get an answer when i had a question. She was absolutely NO help at all and that after 27 minutes on the phone which should have been resolved in 5 minutes."

"On August 28, 2019, we mailed in an order for a ruby ring, which costs $79.98. After approximately 3 weeks, we called Customer Service to check on the status of our order. We were told it was on back-order, and it should be shipped by the end of October. We never received any notification of a back-order. If they could not ship it, we feel they should have notified us. If this had been ordered as a present, we would have been left hanging. We have ordered a number of Items from Nature's Jewelry, but if this is how their Customer Service has gotten, we definitely question whether we will ever order from them again."

"They have nice pieces, however, customer service stinks. If you have to return an item they will not pay for the shipping as other companies do. Also, they will not refund the full amount which includes tax/shipping for the original order. I have bought a few pieces in the past but will no longer buy from them as I am now out $15.00. They could at least give a credit for that."

"I placed an order online. They indicated it would take longer than the usual 3-5 days to be received. On day 6, when I didn't hear from them, I wrote customer service. They never got back to me. Four days later I went to the site again to see if they had shipped. What I saw was that the day after I wrote, they canceled my order! I wrote again, asking why, stating that I wanted what I had ordered and asked for a reply. It is now 5 days later since my second email, still no word from them and no item. So I called. Got a nice enough individual, but all she can do is take orders. She kept going to her supervisor to get answers. She told me that - get this - the item is no longer being made, so they canceled the order! I tell her that I am looking at their web page, and the item is there, for sale. She then tells me that once they have had an item in stock, it is on their webpage FOREVER even if they don't have any more! They never remove it! So I say okay, that's ridiculous, but now explain to me why I did not 1) get an answer to either of my emails and 2) if my order was canceled, shouldn't I have been notified? She could not address either question. She ended up saying she would transfer me to a supervisor, I say okay and I then get the recording from the supervisor who is not available and will call me back. I gave my email, saying I did not want a phone call but an email would be fine. Well, did you call me or email me? Neither did he! I am so done with this company. This is not the way to run a company or treat a buyer. BE AWARE and do NOT buy anything from NATURE's JEWELRY!
"

"Absolutely the worst buying experience online ever. They offer a "catalog code" but provide no place on the web order form to apply it. When I followed up by email and phone, they insist there is no code. The replies to emails and phone requests ranged between indifferent and very rude.
Never again!!!!"

"I followed a link to this online store because it was advertised as being “secure, up-to-date, easy to use, etc” but I found Nature’s Jewelry to be neither easy to use nor up-to-date, and I also found their customer service representatives to be rude. I ordered three items on January 7th with the intent of using them as a birthday gift for a friend (a pin, a necklace, and a brocade jewelry roll). I received an email confirmation with my order number and detail stating that my credit card would be billed for all three items plus $6.95 shipping. On January 10th, I received an email stating that my order had been shipped. This email showed that the necklace and pin had been shipped, and my credit card had been billed for these two items plus the $6.95 shipping; there was no mention of the brocade jewelry roll. I checked my “order status” on their website and this stated that my credit card was being billed for all three items plus shipping, but next to the jewelry roll there was a status of “item cancelled”. I then called customer service and I was told by the representative that they were no longer making the brocade jewelry rolls (even though the website, to this day, states that this item is “in stock”). Then I asked why my shipping charge was so much when I was only being shipped a pin (cost $6.99) and a necklace (cost $5.99). The representative then told me she would calculate the difference in shipping so they could refund some of it to me. She found the difference to be “about a dollar”. At this point, I was getting frustrated about the inaccuracy of the website and the lack of communication where the items I ordered and the items I was going to receive were concerned, so I asked if I could mail the two items back once I had received them for a refund, plus a refund of the $6.95 shipping and the shipping cost for me to send them back, whatever that turned out to be. She said they don’t normally refund shipping charges but she would check with her supervisor. I waited on hold and then the representative stated that her supervisor had approved my request. I asked for their names for reference and I thanked her for her help. During the whole course of the conversation, I did not hear the words “apology”, “mistake”, “sorry”, or any admission of inaccuracy where the website was concerned. The rep spoke as if this was a normal occurrence and I should not be surprised, although there was no indication on the website that I would encounter these difficulties. My package was delivered on January 16th and I was amazed to see that it had been shipped in a small padded envelope via the US Postal Service. Since when does it cost $6.95 to mail a lightweight padded envelope? I was expecting a box for that cost. I returned the package via US Priority Mail (in a box) and I also paid for delivery confirmation, for a grand total of $5.25. I waited two or three days after I saw that it had been delivered to the company (which was Jan 21st) and when my credit card had not been refunded, I called. A pleasant and helpful customer service rep told me that they were processing my return and the cost of the two items would be refunded soon, so I thanked him and told him that it cost me $5.25 to ship it back so they could refund that amount as well. I had written a clear, detailed letter to ship back with the package asking that they contact me (I gave my email and two phone numbers) to ascertain the cost of shipping the package back to them, stating that I could fax or mail a copy of the USPS receipt as proof, but I called because no one ever contacted me. So I waited a few more days and I called again on January 29th because I could see that the original shipping charge plus the cost of the two items had been returned to my credit card, but not the $5.25 shipping charge that I had been promised. I spoke to a rude customer service rep who stated that the $5.25 had been returned on the same day as the other charges were refunded. I told her I had called because the $5.25 had not appeared on my credit card yet so I would just keep checking it, and I thanked her for her time. She said “Okaaaay…” and we ended the call. Then, mysteriously, the $5.25 was returned to my credit card the day I called (1/29) NOT the day that the other costs were retuned (which was 1/25). I have just checked their website and the jewelry roll (that they no longer make) is on sale for $7.99, as opposed to the price I almost paid of $17.99, and it still says “In Stock”!!! Nature’s Jewelry has an inaccurate web site, poor, rude customer service, and this has been the most frustrating ordeal I have ever experienced with an online merchant. I will never order from this site again."