"BAIT & SWITCH SCAM ARTISTS!
These crooks go under a number of other names, like Digital Elect, Certified Digital, Crazy Camera Deals, etc, in fact just do a search in resellerratings.com and you'll see all you need to know about these guys. Same tactics, same hard-nosed upsell tricks.
First they bait you with a low price online. Then you place the order and they say they have to verify your order by phone (or for others, a lie like a duplicate order, or they don't take AMEX; any excuse to talk to you). Then they try to do a pushy upsell for stuff you don't need, and then the lie that the item doesn't come with a battery, or its only a demo battery, or it needs a costly firmware update, and you really need to pay more money for all this. Then they nail you again by adding on a 9% "insurance charge" they never told you about and is buried deep in the fine print of their Policy page.
There are countless burned customers, many off whom got nowhere dealing with their rude customer service people.
Just look at
http://www.resellerratings.com/store/Digital_Elect
and
http://thoughts-of-dave.blogspot.com/2009/12/digitalelectcom-aka-digital-elect.html
and read the same tactics done over and over, and when need4digital gets too notorious, they'll switch to some other name for the same slime.
"
"excellent seller , ordered my gps unit last week and received it today just like described brand new in original box .will use them again "
"I wish there were negative ratings so I could accurately express my frustration with need4digital. I ordered a camera at a low price and they asked me to call them to verify my info. Sound familiar? I call and after affirming the address, they told me the battery only lasts 20 minutes and it's no good after that. Told me he had a sale on long life batteries and would sell $50 off. Instead I already had bought Maximal Power batteries at $5 plus shipping. He then told me the wall charger was not included. Then the killer. He said the firmware is not installed in the camera and it would cost me another $100 to have it installed! All lies!! I told him that just adding on the firmware along would put the price almost $40 over retail and he agreed. All the while he keeps telling me they are a wholesale company to the public. I told him "You really don't want to sell me a camera do you?" He said he had already cancelled my order! Run away from them!"
"Placed an order for a canon camera that was $20 less than any other site due to a temporary 15% off sale. I received an email asking that I call them before the camera was to ship. Asked if I knew the camera needed a battery and offered to sell me one for $90-- the same battery was available from Amazon for $18. He then quoted me my total price, which was $40 higher-- due to handling and insurance, although shipping was "free"-- than the final price quoted when I placed the order. I canceled my order immediately, but now I need to make sure the purchase did not hit my card. Live and learn."
"Hello guys theres a website to report a Scam like this, it is INTERNET CRIME COMPLAINT CENTER (ic3.gov) It is one of the subsidiaries of FBI. If you go to FBI website they will direct you to the ic3.gov. I am one of the victim of need4digital.com. We need to tell the authorities the malpractices of bait and switch websites. So if we all send our complaints to ic3.gov we have a chance to be heard. I think this is the only way to shutdown need4digital.com "
"I called to confirm my order and they used the high pressure tactics which really turned me off,and also said I really needed to get their charger for the Z981 camera and also the memory card which would cost some off the wall price and I said I could get the same memory card at another site for $15.95 and they said that card would only last "20" minutes! They were very rude and I have dealt with a lot of people and they would get 5 Stars for being some of the worst I ever dealt with. So I said "CANCEL" my order and called my credit card company to make sure they didn't credit them with a payment> "
"Evil bait and switch pricing. False advertising on web site promises *free shipping* then they call you after the order has been placed on the site to try to sell additional accessories. When you turn this down they add a hefty ($65 in my case) 'handling and insurance' fee!!! Excuse me? What kind of free shipping is this? Why does the 'one day sale' appear over and over?"
"I ordered a camera online. They called and said I should add on an extra battery and charger for $85. I refused because the same battery and charger cost $5.50 most other places. They told me that the order would be on hold until I call and accept their offer with add-ons."
"Placed an order for Canon lens and got a call from sales rep claiming the lens was for film and wouldn't work for digital. If I wanted the digital lens, it would cost more. When I said I'd just cancel, seller said I would have to pay a cancellation fee. DON"T BELIEVE THEIR ADS!!! Bait & switch. HIDDEN FEES!!!"