"I never purchase from any online shop. My first purchase is a Blackberry Z10. I can’t express my feelings. It is pretty good. Mostly I am impressed with shipping service and price. Very fast and reliable service. Thanks Negri Electronics."

"I must first say I received my camera super fast! I ordered Friday Afternoon and it was delivered Monday morning!! The price was cheaper by about 9% than on every other website. The only caveat is that my package came directly from China and was a world camera and not a USA camera and hence no warranty in the USA. I wish that was clearly explained, instead of alluded to by charging extra for a USA adapter. "

"I had a great experience with NE. I had never purchased an unlocked phone before, but wanted a Lumia 920 because my carrier (Tmo) does not have that device. Purchasing an unlocked device was definitely a learning experience, which is a nice way of saying I had to send back the initial device and purchase a different one, due a combination of my own lack of knowledge and misinformation from my carrier.

But: I finally got a great phone that is working perfectly in my area, and I have to say that dealing with Negri has been the least painful aspect of this entire "learning" opportunity.

Before I made the purchase, the staff that I chatted with on the site via IM were very helpful and polite. And the day I received my first phone and realized it was not the right one, the Negri phone support guy was not only friendly and helpful, he actually *remembered* me when I called back later in the day with another question, and that was great.

Shipping, oddly enough, was lightning fast for the first device, which came from Hong Kong, yet much slower for the second device, which came from Nevada (I am blaming it on the recent snow storms). My phone return was handled very quickly and a minimal re-stocking fee was assessed. All in all, I could not be happier with Negri's service."

"Whenever I want to buy a top phone and get the best service, I always go to Negri , they have by far the best stock available with the latest models on the market and the customer service is amazing regardless if it is coming from the virtual chat or Ryan itself, it is always very nice to see that they treat you so good. I have bought so many devices from them (iPhone, HTC, Asus Padfone, etc) and I have never regretted buying from this guys. Now, I have pre ordered the HTC ONE and when I had some questions, the reply was full customer oriented and looking to understand my needs. Top of the top, really recommend to buy anything from them."

"I normally don't write reviews. But due to Negri Electronics' great service I make an exception.

Several months back I ordered a phone from them. I received the phone within a week. I opened the package and found out the phone is made for India and not the US. I was frustrated that Negri Electronics did not mention this fact about the product. So I wrote them a letter and they were very understanding and agreed to give me a full refund. They were prompt, courteous, and professional in their response. I would definitely buy from them again. I really appreciate their understanding and professionalism"

"One of the places I will never ever try to shop with. Preordered a phone mid Oct, phone came out Nov 2, started asking for an update Dec, then Jan and Feb. The first 2 times just got a general reply in an email saying they are trying to source the phone and they'll notify me when it ships. The phone was already available from other sources in the US, but their website still only showed it as preorder. I called their customer service and told them would like a real answer rather than the generic you get it when you get it. He said my order was cancelled a long time ago because they only keep orders open for a month. Seems like they have miscalculated their cost initially and they thought my order was not profitable enough to fulfill, I wish they would have told me that so I could have already get it from somewhere else.

I have read the Negri response and if I have time and can find it, I will post their useless email responses to my POLITE status inquiries way after the 30 day order cancellation mentioned in their PATHETIC DAMAGE CONTROL ATTEMPT below. If you Negri guys would spend this much energy on customer service, you would have to do much less damage control."

"I had an issue with a shipping cost that was addressed in their policies, but I didnt see before I made the purchase. When I got ahold of customer support, they helped with the cost and made sure I was satisfied with the overall purchase."

"Pathetic bait & switch site . Lists items for less than cost, then tries to sell up. Serious buyers, avoid. Have time on hand, play his game.
Order placed on Fri 1/4 ; no response till Wed. On follow up, offered a replacement "color" of the same model , no mention of price change. When called to confirm the exchange, asked for the price difference. Tweet to Ryan Negri didnt help ."

"I have been purchasing my phones from Ryan at negri electronics for over a decade. The service level, quality and responsiveness are always top notch."

"Here you find the best prices and the highest range of electronics, communication with the seller is excellent, and the shipment of merchandise are on time."

"I usually do not write reviews. However, this is a must...I have been buying from Negri Electronics basically since they have started. I usually buy from 4 to 10 devices a year. I have shopped elsewhere on other sites, eBay, etc. However, in the end...I have always received my item on time or even earlier, a great price, and exceptional service from Negri. Hands down. No questions. They say people by from people...in an internet driven commerce like cell phones, electronics and such this sometimes is lost. I belive in Negri...it only took one phone call and that first outstanding experience to get me hooked. I'm a return customer...over and over. Mitch"

"I ordered a Samsung Ativ S unlocked Windows 8 phone. I paid with Paypal and had made a mistake on my paypal account that had an old "us.army.mil" email listed to which I no longer have access. I was unable to receive a confirmation email from negri electronics because of this. Since I ordered on December 26th I was very pleasantly surprised that I was able to reach someone on live support chat to confirm for me that my order was received and that it would ship. Subsequently, the transaction did finalize in Paypal and my account was charged.

The live chat support associate I spoke with had told me that my phone would ship this week, to give an idea of how awesome that is, today is New Years Eve! Given that it is the holidays and this is a brand new phone model that I am getting more than a hundred dollars cheaper than I could find anywhere, I am very satisfied with negri Electronics. I think that a lot of the poor reviews come from people who don't understand that a company trying to please everyone is going to have some issues, and it is not unreasonable to expect that they will not always score perfectly, but I can vouch that they will absolutely try to satisfy a customer. I was very happy that I was able to track my order through them by providing the paypal transaction ID and with out access to the email address that I mistakenly had listed.

Buy from Negri, they are a real business and that unbelievable low price on a phone with limited availability will be yours."

"As in one of the worst scenarios at modern times, I have been left without a working cell phone after I sent my new amd unlocked (supposed 'new and unlocked') Samsung Galaxy SIII to Negri today for their decision on the problem with this new and unlocked phone. Hopefully, Negri is a legitimate company who will respond to my RMA and I will post the outcomes whenever available to the following problem:

My Samsung Galaxy S3, bought new at Negri Electronics, had been working on T-Mobile SIM card since 11/29/2012, but was found LOCKED and access RESTRICTED about 2 weeks later after I received it! I called T-Mobile Customer Service and T-Mobile told me that this phone might have had previous owners, surprisingly since it's first in service before I bought it and blocked on 12/12/2012. And its record shows this phone got blocked or black-listed by the US carriers, indicating this phone might have been stolen or acquired from unlawful channels.

Progresses:

0. their initial response to the problem was to threaten me not to go to a Review site like this: "The faulty item can cause anyone an inconvenience. This does not mean you can simply run an post Reviews that mislead customers to think we are not assisting you nor offering help. Your review does hurt us and therefore I am writing you to try and resolve this matter. Again we are all human and mistakes do happen, in this particular case there is an issue with the device and we have done our part to offer assistance to you."

1. the phone sent back to Negri 12/27/2012 and received by Negri at 2pm 12/29/2012.

2. the first response, today on 1/2/2012, from Negri after I refused to take this review down from the public is their accusation of me being of deceit and fraud, which was just outrageous, unlawful, unethical, and simply unacceptable. Their accusations may just indicate they have things in their closet that they have been trying to hide, which is that they acquired the goods unlawfully and they are trying to sell them in the USA in the first place! They don't even understand an IMEI-blocked phone is not a functional phone at all. What I bought was a NEW and unlocked phone, but the phone is now IMEI-blocked, nothing to do with the cracks or anything else (which I asked to pardon in my report to Negri)!!! If they continue to make those kind of accusations of the customers and try to cheat with fraud goods in this society, this may just be the tip of an iceberg and I will have to turn them to FBI.
"

"i was contacted by Sergio after the review posted here. he apologized for the delay in shipping and contacting back. he said the gift card is under processing. thanks for calling and clearing it up although i feel it could have been done with out a -ve review here. (must thank the resellerratings for providing the platform too)

and regarding the edited response:

-- "No one "promised" to reply to you"
the customer care guy asked me to send a mail to him and told he will get back with the response from his supervisor. Yes he dint literary 'promised' me to get back.

-- " You were told that the order would qualify and it was approved"
i was not sadly. i was told that the order was ineligible since it was shipped on 17th of December.

-- "The fact that you did not get your card is what sprung this review"
its just one of the reasons. shipping delay, lack of response were others. and as i mentioned i didnt have any issue with the item received or price for which it was sold !!

Glad that you got back and just wanted to clear the confusions from my side. i am editing the ratings too as you did your part to contact me back and clear up the issue.

I will wait for the GC and hopefully i will have plan to buy something with it in the jan timeframe to make use of it.


Original review
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

this is my second order with Negri. first one was for HTC phone long back. this time i ordered a lens and a toy. the 25$ GC was promised for ordered above 500 and seeing that i placed an order for the above items (all items were in stock) on Dec 11 (the GC offer was valid till Dec 15). they took about 5 days to ship the order (shipped on Dec 17). i already missed a shoot because of the delay, but i guess i will keep the item since it was a decent deal. the GC never came. contacted customer care and they told since the items were shipped after Dec 15, the order was not eligible. when the order was getting late to get shipped, i had contacted the customer care and they confirmed that the order will be eligible for the GC offer. the customer care guy asked to send a mail describing the same and he never did a follow-up.

i have a feeling like they purposefully delayed the order ship so that they dont have to give the gift card. but i am not returning the lens, as it a great one for a good price and dont want to send it back.

not likely to purchase again from there, unless i see some deal pricing.

EDIT after first comment from NE rep:
~~~~~~~~~~~~~~~~~~
1. order was placed on Dec 11. even if its 48 hrs, the item should have been shipped by Dec 13 or 14 or atleast 15. (shipped late is the first complaint)
2. contacted customer care. its easy. but no response after sending the mail. the customer rep promised to contact back once he check with his supervisor. (non responsive cust care is the second one)
3. the complaint is that the GC was not provided for the order even though the customer care confirmed that the order is eligible (i called on Dec 14 i guess to check the shipping status when the shipping was delayed). (lack of clarity in dealings is the third complaint)

i hope it clears your confusion."

"I was looking for a phone that wasn't widely available. A friend of mine referred me to this website. Before I wanted to place an order I checked several review sites about this store and saw loads of negative reviews as well as positive. I gave them the benefit of the doubt and ordered anyway and I'm glad I did. Good service, fast shipping, detailed status updates, the works! I received my package within two working days, just like they promised.

Nothing wrong with this store. Safe to order. I'd recommend them to everybody. Thank you Negri Electronics. "