"a buggy site coupled with terrible package tracking, and customer service. Shipments take forever. Poorly managed business."
"The tracking number I was given does not work and I don't know when or even IF my package was sent."
"I purchased an item over two months ago and have still not received it. After several email inquiries,after the item's whereabouts, I was eventually notified that there had been an error in the pricing of the item I purchased ( the true price was three times dearer than the advertised price). On the 12th of last month I purchased another item and I am still waiting for its arrival. Overall I can say that I am very dissatisfied with the poor customer service and lack of professionalism displayed by new frog."
"I ordered and paid the same day using PayPal.
My PayPal Transaction ID #3W10100577429803Y
My order is listed as "Unpaid".
I didn't receive any goods.
Note: I wrote already once to NewFrog and received confirmation that my payment was sent. Still, no changes to my order status, no goods received."
"Most of my order was OK and came in the normal time it takes to get stuff from them from China. However, I purchased a fitness band that didn't work. I wrote to customer service. It took a number of attempts to get an answer. They offered to replace, but I noticed when I was registering the band, that this was an older model, so I decided not to replace it. I figured the problem I experienced was common and that the newer versions fixed it. I wrote back and thanked them for the offer to replace, but told them that I would like to return it for a refund, requesting return instructions. That was the last time I heard from them, despite several attempts by me to get the return instructions for a refund. I had a bad experience with Newfrog once before and had stopped ordering from them. I thought I'd try again. Stupid of me. If everything goes well with your order, you'll be happy once you get it. If there is ANY problem, good luck. You're stuck with it. I won't give it another chance..no matter how tempting the prices are. When you lose $38+ dollars because they won't refund defective merchandise, it makes the cheap stuff very expensive. I'm done."
"still waiting for goods too arrive after 6 months."
"Some items did not arrive and I don't recall getting any explanation as to why I did not receive my orders?
"
"Everything is great , products are as stated.. The only gripe I have is that it takes for ever to get here! shipping is not
good at all. "
"Always RELIABLE prompt delivery...usually faster than expected."
"Never received item, contacted them by e-mail and they promised a replacement, nothing. They are a scam company who are not to be trusted, don't waste your hard earned cash."
"Trusted site, which sells nice items. "
"The shipping was slow...bt=ut the goods arrived in good condition. The staff was very helpful in answering all my queries and concern. "
"Goods are as advertised.
Free delivery is slow but it is also as advertised."
"I have ordered many items from newfrog and would not hesitate to order many more
I have had no problems with this company at all and would highly recommend them to any future would be customers, it's a shame there isn't many more companies with their overall outlook to the way they treat their customers
Many thanks newfrog"
"Very good to business with!"