"I expect to run into problems from time to time when ordering on the internet. It just happens. My experience with NewOldSounds was unusual, though.

On 2/15 I ordered five Jupiter yellow "Vintage Sound" 600V capacitors from them in .01. 02, .05 and .1 uf. The order confirmation page showed five yellow Vintage Sound 600V. The confirmation email showed five yellow Vintage Sound 600V. When the order arrived, the packing slip showed five yellow Vintage Sound 600V. But the capacitors were red Astron 400V.

I called NewOldSounds, and the woman I spoke with said to return them, and they would send out the correct yellow capacitors.

A week later (Priority Mail shouldn't take a week) I got the envelope. They were yellow, but there were only three. The two .1uf capacitors were missing. Another phone call, and another promise to get the order out right away.

This has delayed my project two weeks.

I do online sales. I've had a couple of double mistakes over the years, and in those couple of instances I've sent the customer the product next day air, and ate the cost. No such offer here. I'll just wait another week.

Color me unimpressed."

"Met on Ebay and have started to use them exclusively. Nice price and fast shipping..... some stuff probably drop shipped but hey the service I have recieved is excellent. I dont know if this is a big multi employee true retail vendor or just a one man jobber type of operation from a garage.... I dont care, we all got to contribute to the economy and its about time that we the people stop acting proud about the things that we should already be doing naturally just because its what is right. About time we be of service to one and another. I give kudos to a guy there named Tim ..... not that he deserves it.... because he was just doing his job as he is supposed to..... I give him Kudos because he knows how to do his job and knows the right way to win over my miniscule little nickel and dime purchases. He knows that I am important just as is the big deep pocket account is important too. We all are important in our own domains!? Big multinational corporate is lost on the importance of the individual. I rather pay 50 cents more for personlized service but at least here it seems as if it comes with no premium charge. Give em a try.
Lets strengthen our US economy and be of service to one another because its right.."

"Some of the best prices on the web for guitar parts and electronics. Very fast first class shipping. Very helpful in any questions about parts. Highly recommended. I am a repeat customer."