"I ordered an overpriced ristra the end of October. I got confirmation of my order on November 4th saying that they were charging my cc, but that there would be a slight delay in shipping the ristra due to having to dry them out! I told them to cancel the order in that case.
I didn't hear back from them so gave it a couple of days and then contacted them again via email. I told them to CANCEL THE ORDER! She said that they only needed a few more days and the ristras would be sent. I told her I needed it BEFORE Winter as this was a Fall decoration for the front of my house. I also told her that I could have just driven across the bridge into Portland, OR and bought some there as I saw plenty of them for sale a few days before. She wrote back saying I would definitely receive it shortly and it would be before Winter.
I forgot about it for a little while and then on November 20th, contacted them again asking them where the heck my refund was. I KNEW they had not sent the ristras out "in a few days" as I surely would have received them by this time. I received NO ANSWER.
Finally, yesterday, December 9, 2013, I emailed them again and told them I was contacting my bank to file for a charge back against them since they collected money on my cc but never sent the merchandise! Wells Fargo was quick to give me my refund and did a charge back. They told me that this company was WAAAY past the date which they were required to get me my merchandise.
DO NOT DO BUSINESS WITH THIS COMPANY! They also do business as Guacamole's Patio as that is what the name was on my bank statement for this charge. This company needs to be put out of business! God only knows how many people they are fleecing this way! I mean...it took so long that I almost forgot about this until I was clearing out emails for the past few months and ran across it. "
"This site has been horrible for years. I'm unfortunately just finding out about it now after trying to buy Fresh Green Chiles from them.
They have an F rating with the BBB...80 complaints under David and Linda Taylor of New Mexico Catalog.
I made the mistake of ordering 20lbs of Green Chiles from them and they arrived 5 days late in a big ugly mess of a plastic bag. Now, they are not willing to refund it or send me another order.
Unfortunately, I now know they have this horrible track record and I'm just another victim.
PLEASE CHECK THEM OUT UNDER THE BBB BEFORE DOING BUSINESS. HERE IS THE LINK:
http://www.newmexicoandsouthwestcolorado.bbb.org/BusinessFind.aspx
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