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Verified
1/5

2003-11-17

"I am not sure why they do this, looks like they are playing the same game with everyone. I placed an order over the internet for a canon A80 digital camera from these guys on November 14th. On novermber 17th someone from this company left a message on my answering machine asking me to call back to 'confirm the order'. I knew right then what I was dealing with. But I called anyway only to be told that the camera was back ordered by about 3 weeks. I canceled my order right there and checked their website again to see the inventory status of this particular camera. No surprise there, it is still in stock for 40 dollars more. It is one of the many fradulent etailers out there with deceptive practices. Better avoid them, they are no good."

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Verified
1/5

2003-11-11

"At time of purchase online, seller (New World Video Direct) represented the delivery time (3 days) in which my product/order would arrive. In a call a day later, they mentioned in passing that it would take 12 to 15 days to receive my 3-day order due to backlog at the manufacturer. If that were the case, why did the seller offer me the deal and represent they could deliver it faster? I'm incredibly disappointed, as I could have ordered from another source to receive my product in time for vacation (a camera). Now, this situation has left me without the product and leaving the country."

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Verified
1/5

2003-10-28

"Do not order from this company. I ordered a camera almost 2 months ago and have never received it. If you don't order other highly priced accessories I don't think you will get your order, although they will tell you it is being back shipped. It never comes. Buyer be ware. "

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Delivering products damage free
Being updated on the exact date the delivery was sent
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Verified
1/5

2003-10-03

"False advertising of Samsung PPM42S3 plasma display. They advertise it as a television, and it is pictured with speakers. However, no speakers are included, and there is no TV tuner in the unit. It's a monitor only. Beware of their advertising."

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Delivering products damage free
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Verified
1/5

2003-09-23

"orderd camera on the internet on 9/16 nwvd called next time claiming to confirm order but in fact to try and sell me accessories and extended warranty all of which was was overpriced. when i declined they informed me that it would be 7 days before camera would ship when i asked why so long the salesman informed me they did not stock this item that they have them dropped shipped from olympus, i called customer service after 7 days only to be told that nwvd was out of stock for this item and it was backordered and would be two weeks before it shipped at this point i cancelled the order. bottom line they dont want to sell you the items they price low on the internet they want to sell you the accessories and warranties.
i would quit taking pictures before i bought anything from this outfit.
"

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Verified
1/5

2003-09-20

" These guys are running the scam of taking your money via credit card, lying to keep it for several weeks, them finally re crediting your card when you bring enough pressure to bear. Do this a lot , bank the money and you have a lot of interest cash from holding the money for several weeks. Mine was a TV they said they had(on the phone), I ordered it and they immediately took my money. They then played me for several weeks until I threatened them. They then gave back the credit on my CC acct. Order from them at your peril!!!"

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5/5

2003-08-21

"Absolutely wonderful experience purchasing a Nikon Coolpix 5400 Digital Camera. The price was awesome & there wasn't any purchase to buy accessories, although I did. After I made the purchase I had my new camera in my hands in just 3 days & I only paid for "ground" shipping! A++"

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Being updated on the exact date the delivery was sent
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2/5

2003-07-25

"I ordered an Olympus 5050 from them as they had one of the better prices available. The camera was in my hands a week later - no complaints there. However, the sales person who called to confirm my order managed to talk me into buying a 2x telephoto lens as well - in retrospect this was a bad decision, but I wasn't thinking clearly as I'd just woken up! In any case, the "2x telephoto" turned out to be more like a 1.4x in reality. When I called New World Video to discuss this, their customer support people were less than helpful and not very knowledgeable about the product, or indeed about photography in general. They just kept repeating the buzz words from the web site at me, trying to convince me not to return a product I was unhappy with. In the end I'm returning the lens (at a 15% cost, of course - yuck) and am dissatisfied with their level of service to me.

Buy a camera from these guys, but don't fall for their hard-sell accessories tactic like I did. The accessories are junk!
"

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Is consumer focused
Likelihood of customers making future purchases
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Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Ease of checking order status
Ease of ordering online
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Making decisions on their own
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1/5

2003-07-23

"Ordered a Canon 10d camera as it was a low price and stock said it would ship in 2-3 days. After a "verification" call to verify my credit card and to pressure me to by some accessories, I was told my order would ship soon even though I did not buy anything else.

No surprise I guess, but two days later I was given a call that my order was backordered until August. Even as of now, the web site lists the camera as shipping in 2-3 days. Did a little more investigating and this seller is based in New York. Very typical bait and switch seller like the others, STAY AWAY. I have no idea how they have so many positive orders here. Hmmmmm.

"

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Delivering products damage free
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Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
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Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Customer service being knowledgeable
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5/5

2003-05-19

"Pleasant smooth transaction, would do business with again!"

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1/5

2003-05-11

"I ordered a Canon Powershot S45 from NWV Direct on Thursday evening May 1 via online at $379. The camera showed as being "in-stock" on their website. On Tuesday May 6, I received an e-mail telling me the order had been cancelled. When I called their Customer Service Dept, I was told the camera was out-of-stock. The next evening, Wednesday May 7, I checked their website and saw the camera now advertised at $479. The next day I called their Customer Service Dept again and asked them if they would honor the $379 price that I had originally obtained and (thought) I had purchased the camera at. I was told the camera was out-of-stock and had been discontinued. When I pointed out the camera is still shown on the website at $479, I was told they put the price artifically high so as to discourage online shoppers from ordering. The $479 price is slightly below average for this camera. I also am told by other retailers that the camera has not been discontinued by Canon. I conclude that these people are scammers. Stay away. "

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5/5

2003-05-08

"I am very pleased w/ the fast service of this company. The price was also the best. I have been searching for a camera w/ a good deal for the last 4 months. I ordered my Minolta Dimage 7HI while in Crete and recieved it in 8 days!! That is excellent! I did get the speech of needing to purchase accessories. I would definitely order from them again in the future though.

As for the camera, you definitely need another set of batteries and a bigger memory card. I found a 1GB for under $200. Be careful w/ the flash sync terminal cover. It will fall off w/o you knowing it. I called Minolta and they are shipping me one right away. You'll need to manually focus in low light but other then that I am still learning all that I can do w/ this wonderful camera. It was a tough choice between the this one and the Nikon Coolpix 5700.
"

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Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
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5/5

2003-05-08

"I purchased a Canon s400 from NWVDirect on the Internet, on the basis of their 5 star rating in www.pricegrabber.com, and that they had nearly the lowest price. The sales representative who called me next day to confirm the order was entirely professional, and although he asked me if I was interested in any accessories, he did not pressure me in any way.
Howevre, he gave me lower prices for extra memory and an extra battery than I could find anywhere else, so I purchased them from him. Everything arrived in perfect condition a few days later.
The s400 is a great camera and produces first class photographs. I can recommend it without reservation.
"

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Overall quality of the company
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Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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5/5

2003-05-07

"Right price, no hassle accessory recommendations, speedy delivery. I will definitely use them again. twt"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
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Making decisions on their own
Being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-05-07

"Purchased a Nikon Coolpix 5700 from NWV. Sales person was very helpful and I received the camera as stated, without delay. I am very pleased with the price and service that I received from them. I recommend this retailer to everyone, and will buy from them again in the future."

Detailed Review Benchmark + -
Overall quality of the company
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Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
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Ease of checking order status
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Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability