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5/5

2003-05-07

"Very satisfied.
Competitive price, no pressure, timely delivery.
"

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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5/5

2003-05-07

"I could not have asked for a better online buying experience. This company is dedicated to customer service. I ordered a Canon Powershot A70 on Wed they shipped it on Friday after confirming my credit card information and emailed me a UPS tracking number. I was able to track the package all the way to my front door. The product arrived the following Thursday and was exactly as advertise at $65.00 below local merchant pricing. I would definitley do business with them again and will recommend them to all my friends"

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-05-07

"We purchase a Cannon A70 Digital camera from NWV. Once we confirmed our order (on a Sunday) the order was shipped on Tuesday. The person who took our confirmation was pleasant and did not push us to buy any accessories. The order arrived a week after it was shipped (ground, from NY to Tucson) and everything complete and in good order. We purchased from NWV because their price for both the camera and shipping was quite reasonable, and the comments from other reviewers generally quite good. We would purchase from NWV again without hesitation.

BTW: we've had the Cannot A70 for two weeks now, and we really love the camera.
"

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Overall quality of the company
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Is easy to do business with
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Is committed to quality products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-05-07

"Very good seller, the item arrived quickly and the price of the product was much, much less than most other sites I found. I will definitely check this site for future purchases!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-05-06

"This seller is A+ material. They were very helpful, and extremely friendly. I would buy from them again."

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Overall product shipping and delivery process

5/5

2003-05-06

"I am extremely pleased with my digital camera purchase experience with this online retailer. The day after placing my order, I received a phone call confirming the order and using low pressure sales tactics, I was offered accessories for my new digital camera. Having "shopped around" online, I realized that though I received a great price on my camera, the accessories were overpriced and therefore I chose to purchase my accessories elsewhere. I would certainly do business with them again, providing "the price is right"! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall technical support
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Overall customer service
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-05-06

"Excellent service, great price, and fast shipping. What more could you ask for?"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-05-06

"I ordered a Minolta s414 digital camera over the phone . The order went smooth and the salesman was polite and I received it when I was suppose to , plus it was new in retail box . Will buy again from them .
Carl

"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-05-05

"Great customer service...even though I bought more than I planned but got a great deal..I think"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-05-05

"The store did provide an excellent service. I was not talked inzo bying anything I didn't want to by. The Staff was extremly courteous.
Jörg G.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-05

"Fast transaction. Very reasonable price. No pressure to buy acsessories. Thank you! I would purchase from this vendor again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-05-05

"The only complaint about this vendor is that it took them a while to send out my order, about a full week; other than this, I have been very satisfied."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
N/A
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N/A
Is committed to quality products and services
N/A
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-05-05

"I purchased a Canon PowerShot S230 Digital Elph Camera and was very pleased with the transaction. The customer service was great, the price was the lowest I could find, and my package arrived very quickly. I would definitely recommend purchasing from this company. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-05-05

"I ordered a PowerShot S-400. Knew what I wanted, ordered it, got it a few days later. Support called me to to confirm and ask if I wanted anything else. Hey, that's fine. At least I know there's someone really there."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-05-05

"Very good company. I bought a Laptop computer and am very satisfied with the product and delivery service. I would do business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use