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New York Computer Exchange

1 reviews
1.00 / 5


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0.00/5
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Verified
1/5

2008-01-22

"Well, I have never written a store review before. But the experience with NYCE has forced me to share my experience with these sellers in hope of saving someone else same the hell i went through.

Now they have a presence on Ebay as well but most of the feedback they have is from very small items they sell. SO DONT EVER GO BY THAT FEEDBACK.

We needed blade system for out new office and it was sort of an urgency. They promised us that they can have the system at our door within 3 days.

They told us that they are HP Certified Vendor. Which I am finding out now is a complete hoax.

Then they said that all systems they sell have 3 yr warranty directly from HP. Which is a farce.

Here is drive part# i purchased from them and you can check yourself.

Serial Number 2SD721XGT6
Product Number 431930-002


I placed an order for over $22,000 with them. Thats not a small order. They were very friendly and returned most of my calls within 5 minutes.

BUT Then mistake we made was that we wired the money (since they said the credit card transaction will take longer to process and clear). The moment the wire cleared, the whole attitude changed. Nomore return of calls. A week passed and they returned couple of my calls saying order was shipped via fedex but will not provide tracking.

Anyhoo I had to travel out of the country and had to leave the whole transaction hanging. Spend countless hours and money trying to call them from overseas to make sure the system ships as promised. But to no avail. Got tracking number 2 weeks later... and they system came almost 3 weeks from the date of order.

But then it was missing all sort of parts. The IO cables for the HP blades were missing so we could not do anything for another 2 weeks.

Now 4 months later a drive has failed. Went to HP to check status and its out of warranty.

Cannot get hold of them either. No response to emails or messages left.

I will be willing to validate all of what I have stated above via copies of emails and invoices.

Long story short... Just avoid em...
"

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