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Verified
3/5

2005-01-26

"Good overall but beware of high shipping costs. Mine were $11 for a ground shipment weighing less than a pound. If their online system can't give you a shipping total before checkout it's probably worth calling before ordering."

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N/A
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N/A
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N/A
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N/A
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Overall customer service
Customer service being trustworthy
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Verified
1/5

2004-02-09

"Unless you absolutely, positively have to order from them... don't. I figured shipping for a mini-vandal resistant switch couldn't possibly be more than $5 for USPS shipping, and sure enough I was right, but lo and behold I get charged $13.08. Outrageous! Shipping was almost as much as the switch! Not to mention that they charged me tax and I'm on the other side of the US! I'm happy with the product, but until they start to offer online shipping quotes I'll never order from them again. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-01-13

"name change on the company
Newark InOne now, instead of Newark Electronics

ordered four dozen Duracell rechargable batteries
and
a Duracell charger

website showed only one(1) charger in stock at time of my order, therefore I gave instructions to ship or cancell .. NO backorder

rapid ship and received in good order
with the chager NOT billed OR shipped

that is the way I like for a company to do business

only flaw I can see is there is NO, absolutely NO shipping charges available BEFORE order is processed ...

I got on live chat from website and was told that there was no method to determine shipping weight, packaging, etc before the order was pulled and shippped ...

well .... ok .... maybe maybe

BUT

the C/S guy DID give me the zip code for the shipping plant, and said that if I could calculate "roughly" the shipping weight I could check freight rates ...

THAT WORKED for me ...
bit of a trouble, but the freight charges were in line with what I "surmised" them to be

all in all ....
I'll definitely be a repeat customer
"

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1/5

2003-10-17

"This site seems to have the best selection of components. But I don't think I will ever order from them again if I can help it. Why?

They don't tell you how much it's going to cost to ship your order! I have bought from many different web sites in the past few years and this is the first time I have experienced this kind of incompetency (or it could be fraud too). Most sites tell you exactly how much the shipping charge will be. If the exact amount is hard to determine, they will at least give you an estimate. But these guys happily take your credit card number and say "We'll add the shipping charge to your invoice. Bye!".

After placing my order I called up their customer service number to find out what was going on. The guy who answered gave me an estimate merely based on the amount of my order (it came to 25%!). I found this interesting since he didn't even ask me where I lived or how much my order would weigh - factors that I think would have the most effect on the shipping charge. When I asked him if there was anyone else I could talk to about this, he professed total ignorance about anything to do with Newark. Apparently all he does is answer phones.

Don't order from these scamsters if you can help it. For electronic parts, I am trying Digi-key next time.
"

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5/5

2002-12-07

"I have ordered electronics parts, and supplies from Newark for longer than I can recall... Most orders over the years were for employers I worked for, but I have bought a lot for myself too... As an Electronics hobbiest and PC enthusiast, they have been indispensible for various components and the occasional hard-to-find item.

They have absolutely the largest selection of electronics compoents anywhere... No other compares. Their prices are not always the best, but that isn't their specialty... It's selection of componets and supplies where they shine, and they have traditionally been oriented towards the business buyer, but they will sell to anyone, no order too small. When I first saw their online ordering site, it was a disaster, but they have improved it tremendously the last couple years.

If you place an order online now, the system sends you a detailed email, and another is sent when it ships, which almost invariably happens within 24 hours...

They also will send you, free of charge, the largest electronics catalog you have ever seen, and for electronics hobbiests like myself, it is a truly indispensible tome. When you get the next one, you can use the previous one as a wheel chock to keep a semi-truck from rolling downhill!

Always has been my first stop when looking for unusualy elecrtonics components and supplies... However, I will admit that I then check a stack of other catalogs to see if I can get a better price, but more often than not, they are the only source for some items.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-07-05

"QUICK SERVICE! FREE SHIPPING AND EXCELLENT PRICE ON MY 40X12X48X REWRITER. WILL DO BUSSINESS WITH AGAIN"

Detailed Review Benchmark + -
Overall quality of the company
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Is easy to do business with
Is consumer focused
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Likelihood of customers making future purchases