"I ordered a laptop which was “delivered” through UPS. Package was never actually delivered, submitted loss claim to UPS and still have not received refund from NewEgg for the package. As it stands, I will never purchase another item from NewEgg as long as they use UPS as their main freight supporter and as long as I am still out a refund. Currently I am out ~$900"

"Because of a defective laptop I had to return it within the 90 days. I had purchased the 3 year extended warranty which should have also been refunded but it was absolutely impossible to get through to the company and new egg was no help at all. I still have had no resolution almost 6 months later. "

"I have had a few experiences, both positive and negative. New Egg has always been swift and courteous about resolving concerns, but my recent attempts to purchase a pre-built PC have been especially rough. New Egg "renewed" seems like a flagrant attempt to sell refurbs while pretending they are in "like new" condition. It left me feeling like I couldn't trust them the same after that.

I did have success with a "New Egg Renewed" 2080 card. Seems to be doing well so far. "

"kind of good,could be a bit cheaper"

"The refurbished machine I was sold has a faulty keyboard. Half the time that I hit the spacebar nothing happens. A totalnuisance. Otherwise, the machine is decent...I don't really see how this can be remedied without returning the machine--that I paid a pro over $500 to set up for me. So I guess the message is, beware when buying refurbished items...I would appreciate it if someone fromNewEgg would reach out..."

"Newegg has a habit of putting things on sale shortly after purchase thus negating any value in buying anything at new egg at any time. They then do not price match the new price."

"I've ordered from newegg before and have always been pleased, unfortunately this phone was sold as unlocked and two different carriers confirmed it wasn't.

I then had to order another phone elsewhere & had to wait longer to replace my personal cell phone.

Return was easy and straightforward."

"Brandon G was very helpful helping me choose a new computer and printer. He answered all of my questions and
gave links to the products he felt would work for me. Due to his help, I purchased a computer and printer. "

"Josh was awesome and very helpful. He pointed me in the right direction and he assisted me with contacting the appropriate individuals. What started off as a bad experience changed after getting help. "

"I have been searching for a quality laptop with a dedicated GPU. I have finally found one at a price I can deal with. The laptop is in perfect condition and acts brand new. No scratches or signs of wear at all. Very happy and the service and product is beyond my expectations! At a great price too!"

"Have shopped here for years. Had a problem with a shipment and they took care of it quickly on the first call.

"

"Elise communicated with us quickly and promptly and did a great job actually figuring out what was going on and following up with us. You need more folks like her working at NeweggBusiness."

"Not super great but actually it's not bad for the money"

"They were able to solve my problem in just a couple of minutes, my customer support specialist Vince D did a great job and was very nice."

"New PC was dead on arrival. First two agents were frustratingly unhelpful. One was rude and condescending. Third time was the charm, as I finally got a decent, respectful and polite customer service agent who was able to provide at least some resolution to my problem. "