"I had ordered an M.2 drive for my computer to replace a standard SSD. I was unhappy when, a week later, I received a promo code for the same item. With nothing to lose, I contacted customer service and submitted all the details. Two days later I received a reply that they were issuing a credit back for the difference in price. I have dealt with Newegg for many years and haven't had an issue that I can remember."

"I unfortunately have to get my laptop replaced, and I didn't have much of my information readily available. Hailey helped me out in no time. She resent my invoice, gave me the number to get the process started, was very professional, and had a really nice voice. "

"I want to thank Junior Vallejo for putting all my concerns at ease at the time of my phone call this am. he kept me informed at all times of what he was doing for me and apologized every time I had to hold for too long. he was able to help me with my concern. I will use your company for future purchases for sure :)… give Junior a raise please! have a great day !! "

"This is the first time that i talk to a costumer rep. that actually really wants to help you . Good job Ms Azlynn, i appreciate your kindness. I was upset because i been waiting for my laptop to arrive, but now i have to returned it, because there is scratches with it, but the exchange is easy so i i just have to wait for the new one."

"5 star phone experience. Krystal made my order change experience trouble free and enjoyable. Newegg is lucky to have such a fine employee."

"During my phone call today, the woman (won't name) who helped me was very patient and accommodating to a precarious request I had about an item I am going to return. I went from being on the fence about the return to being completely ready.

Thanks,
Paul"

"Earl Lazcano listen and then made me happy."

"Rob with newegg is an absolutely phenomenal customer rep, very friendly and as helpful as possible. Answered every question flawlessly and left me with confidence my return/replacement claim would be taken care of with no headache. 5 star worthy support."

"Some of the best customer service I have ever received! Big shout out to Kimberly. She was amazing and Newegg should feel lucky to have her! "

"Thank you, Miss Kimberly Mendez, for facilitating the purchasing of my laptop! You were absolutely generous with your time and I thank you from the deep recesses of my heart! Don't stop shining, yo! "

"Call up newegg and my boy Josh called me once he hit my place in queue. I was inquiring about a deal on a fightstick that involved a promo code. I tried using it but it gave me an error. Turns out the promo code expired the day before. Well, my boy Josh did some things and while performing the most exceptional customer service I have ever received (it felt like we have been friends for years the way I was giving him **** for playing smash Bros) he was able to honor the 50% off promo even though it had expired. I have been a newegg customer for nearly 6 years and will remain a Newegg customer as long as people like Josh work there.

Thanks Josh, you dat boi!"

"I got a refurbished computer from Newegg, and had some problems with it right out of the box. Toby in customer service was able to help me find a good arrangement, and got me taken care of. Very helpful, polite, and knowledgeable. Good experience!"

"I spoke with Reef on 8/22/2018 in regards to returning a item that I had bought. A better item at a better price ended up showing up after my order was shipped. He advised that I am able to return the other item unopened for a complete refund of $219.99.

I was confused on how the refund would work with a digital free gift being part of the order, but he insured me that the full refund will be made for $219.99 they just have to split the order to make things look correct on there end.

Amazing service, He answered all of my questions and promised that I will get a full refund due to the better item being put on sale at a lower price. I look forward to working with Reef again. Couldn't ask for better.

He did advised that if I have any issues with the refund not being right to call back to Newegg and they will take care of my issues.

Glad I buy from this company, In the tech field the are impossible to beat and know how to take care of good customers."

"My customer experience was great. I ordered a part not compatible with my system. Becky, the technician who assisted me, gave me complete, easy to understand instructions on how to proceed with my return. All of my concerns were addressed, and I am 100% satisfied with the reposnse and the level support. I will definitely look at to New Egg for future purchases.
"

"So I bought two items from Newegg the other day. I have been buying from you eggs since 2007 and building computers using products almost exclusively from their store. Unfortunately the two items I purchased went down in price 3 days after I bought them, but Audrey was able to work some magic and assist me in getting a price adjustment thanks to my long-time patronage. Situations like this is what solidifies customer communities. I'm going to continue shopping at Newegg for exactly this reason. Thank you Audrey."