"Helped and informed me through customs issues. Very friendly and cooperative!"

"Don't hesitate to buy from this company!! Always great service, and great products!!

I don't order from third party dealers on there site, so I can't comment on those experiences."

"My experience was extremely pleasant with Dani. extremely helpful knowledgeable staff
She would be an asset to any corporation don't let this one go
"

"Got help with a return from Michelle O., who was very polite and professional. No problems with return.

I have ordered form Newegg in the past, shipments go out on time and overall experience has been great. "

"Hands down best experience! Quick, easy and hassle free!! Will be doing business with NewEgg for many years to come!!! Thank you Sarah!!!!"

"As a new Customer I received a Item that was different than described on the Web Page...When I received the Item and notice the difference I placed a call and after a brief Wait time I spoke with Eli .....he went straight to the page and looked at the Item and understood what I was saying.. and then issued a Credit back to me..what a REFRESHING Experience ! No FUSS No MUSS

You have my BUSINESS !

Thank You !
Paul
S.C."

"I worked with Johanna J Quach for a price match. She was very accommodating, friendly and quick with this. She understood exactly what was needed to get the job done. Because of the excellent customer service I get from Newegg I will continue shopping there for years to come.

THANK YOU!"

"I had a short wait, but Newegg's callback service was great! I spoke to Darrell and he was extremely helpful, fixing my mistake and getting the item shipped to me with no cost next-day delivery!!! He went above and beyond to help me with my problem and he fixed it perfectly. Thanks Darrell and Newegg!"

"Long story sort, I have had an experience similar to that of a review posted earlier by user "f3bandit-24790." FedEx showed the package delivered, but there were people at home who saw and heard nothing and given the situation near my home "porch piracy" is extremely unlikely. I've applied for a refund, as I opted to grab a replacement locally instead of waiting for the claims process to complete as these items were for a special occasion.

The process is still in progress (now resolved), so this review is dependent upon me being made whole in the end, but so far I've been particularly impressed with their phone representatives so I'm pleased to write about that now. They've been kind and helpful, and Ariell B. in particular was extremely helpful, understanding, and instilled me with faith in the process, so much thanks to her!

Update: My claim has been resolved, and quicker than I expected at the time the review was originally written. I'm very happy with the prompt service on this. Thanks again to Ariell and all involved, and again, kudos on the excellent phone service!"

"First, I just want to say that I didn't even get the outcome I had hoped for when shopping at NewEgg, but my experience with Keith was just awesome. I ordered a NEW Chromebook, and when it arrived it was used and registered to a school system in Georgia. I couldn't have logged into it if I wanted to. I had to send it back, and Keith issued an RMA for me to get a replacement one. I also felt like he genuinely cared, and I know he tried his hardest to help me with my problem and even talked me through several troubleshooting issues.

Well, I waited, and 3 days later when I was supposed to get the new Chromebook, instead I got an email saying that they could not fulfill my order for a replacement because even thought the website said they had them in stock, they did not. So I was out of luck yet again. I called support, and I did not want to waste my time with any other person except Keith. I got an agent on the phone, and said connect me to Keith, I will wait as long as I have to. Yet again, Keith racked his brain, trying to find a solution to get my the Chromebook I wanted. He talked through ideas with gift cards, using other sellers, other sites, etc etc. He really tried his hardest, and I am very thankful for that. He deserves a raise, or a promotion but alas... the least I can do is leave him this review. I have literally never felt like someone on a customer support phone call actually cared about my issue, until today. Keith, you are the GOAT! Thanks for everything you did."

"had issues on shipping label dani helped allot had call usp several times while i waited so now they gonna pickup and not charge 35 like they was gonna do ty vm"

"Supposed to get here Wednesday but their carrier misrouted to Arizona and never made it. Why can't you guys get your act together and hold your shippers accountable? Make them pay for the mis deliveries? So unbelievably **** off about this. To top it off I have to call New Egg to fix this."

"After several try’s of ordering a small item, nearly a half day spent, this guy went the extra mile in helping me getting my order through. I can not say enough about his help and staying the course.
Need more like him to help some of us OLD FOLKS.
Thanks for having someone that went beyond just helping but insuring that my order and payment was corrected.
I will return to place future orders with my new account."

"I had a promo code and it didn’t work so I messaged Newegg through the text option and in a second I had Doreen messaging me.All I did was explain what happened and In a matter of seconds I was offered the discount from the promo code.I placed my order and gave Doreen my order number and I got the money back from the promo code so yes they DO honor their promotions!Ive never bought from Newegg but I will be moving forward from here on out!Thank you so much Doreen!"

"I had a problem with my credit card, the transaction didn't go through for some reason. So I called cus ser and they were nice and very helpful and straightened it all out. Thank you!"