"Vida L. was able to professionally find a solution to my price difference issue. That positively changed my idea about online shopping. One thing though, please reduce the time needed to get someone on the chat support. thanks."

"I had an issue with an order being processed and spoke with Memo N. in customer service. He was extremely efficient, very knowledgeable and understanding of my issues. He was also very patient and pleasant to work with while completing my order to my total satisfaction. His follow-up is also excellent in making sure I am satisfied with the whole ordering process, shipping, and delivery of the product. He treats the customer right!"

"Best customer service I've had in a long time! No hassle at all (except for the long wait time for chat--I was #22 in the queue, which took nearly half an hour). Vida L. was patient and thorough in helping me return an item and investigating which connector for a replacement item was the correct one (the photos showed two different end connector configurations). She waived the return shipping charge which was almost the cost of the item to return, sent me a gift card for the amount of the item, and checked with the staff to find out which configuration was correct. When she couldn't get an answer, she then said she would contact the manufacturer and let me know which was the right photo and give me a response in 3-5 days. I got an email saying the photos had been corrected, and they were, and I was able to order the new item using the gift card. This was my first experience with purchasing through NewEgg, and I will continue to use them!"

"Where other companies (looking at you, FedEx) don't respond to you for WEEKS, Newegg will be there for you. Vida L. in customer service had me taken care of in MINUTES."

"and had problems with a vendor from them, no fault of theirs, and they helped resolve the issue like a good company does.
Also put a ton of work on their excellent representative Juan, and another earlier one whose name I didn't catch, and they did it quickly and competently without a hitch, and that is what separates great customer service from companies which you hope never to deal with again. Good job Newegg!"

"As a long time Newegg customer I could say that I always have had very good experience with Newegg. I contacted the customer service via chat this time to find out how to submit a rebate without UPC label provided. The agent issued me a gift card in the amount of the rebate instead to solve the issue. It's a very quick and easy solution provided by Newegg and makes me quite happy. "

"I purchased an AM4 COOLER THAT THE VENDOR STATED WAS COMPATIBLE. IT WASN'T. NEWEGG RMA'D IT, THEN FOUND ONE THAT WAS AM4 BRACKET CAPABLE. GREAT JOB NEWEGG!"

"Erica Perez was very helpful in solving my issues. She was kind and efficiently found a solution to my problem. I have really appreciated my experiences with the Newegg Customer Service department!"

"R.J. is the best, very thorough and actually calls you back unlike reps at most other companies."

"After ordering a laptop online and discovering it was the wrong model year when it arrived, we decided to return the laptop. I mentioned that to Newegg customer service, agreeing that I would order a different product from them, Newegg customer service agreed to give me store credit in lieu of waiving the restocking fee. Perfectly fine with me, as I love using Newegg, prices are great! I was helped by Sylvia M via customer chat support. The wait for help was a bit long, but because it was online, I was able to still work while waiting for help, so it was super convenient. Sylvia very courteously helped me, keeping me in the loop on waiting, and keeping in touch during the process. Thanks Newegg! "

"They usually have pretty good deals and they have good customer service. They are overall pretty good."

"I keep coming back to Newegg, not only for great deals on the electronics I'm looking for, but because the offer great customer service with a real person on the line. The options of online self-serve are nice, but sometimes you need to talk to someone. Plus they have super convenient hours (for some of us, waiting until 9 or 10 am is torture, especially when time could mean money)."

"As I can recall, Olivia Feng of Newegg's customer service has done a professional nice job for my issues a few times in these 2 years. I believe she represents Newegg's customer service quality, the kind of service attitude that customers can trust and continue to buy from Newegg without worrying any product or purchase issues. Even in the middle of night, like 3am, they never lose patience and friendly attitude. Compared to certain major online shopping platforms, Newegg stands out especially for the customer service quality, which is even more important than price discount. Thank you. "

"Had a hard time connecting with the FedEx delivery person, Newegg customer service Rep went out of her way to set up a delivery option that would work for me. Thanks again, Ed"

"My customer service agent Angelo was the best. Very patient and helpful. He walked me through my order until the item was ordered. He navigated me until we found the issue preventing the order being completed. This was my first customer rep experience with NewEgg and I rate it "excellent""