"Great experience with Newegg, that was my first customer service call and Merrik.L.James nailed it. Thanks for looking out and going the extra miles (plural). "

"If I had the option to give Darlene 1000 Stars, I would without hesitation. She went above and beyond to help me with a very involved situation even after I explained to her it was an error on my part. It did not matter to her, she worked with me and the re-seller until it was resolved. She is a true asset to your organization and to all the customers she helps.

Fondly,
Patricia"

"So, there was 3 days of frustration concerning my new egg credit account with synchrony bank and new egg. I chatted via the web service with 9 different people and was ready to cancel everything and go pay more elsewhere. I was passed back and forth between newegg and synchrony via multiple chats and email messages sent. This morning i received a message from synchrony stating that they had NO way to help me with this situation and i was just going to have to wait 7-10 days. It's december 14th and this is for a gaming system that i'm building for my youngest son.
I get back on chat with newegg and get Hugh F. He was fantastic ... immediately gave me the number for service and as we chatted, he was very understanding and listened to my ranting. He also agreed to ship the video card i was ordering next day to help make the situation right.
I then called the service line and spoke with Sabrina who after putting me on hold while she called and told synchrony to release the funds (shocker ... it actually CAN be done ... as if we all didn't know that) she stayed on the line with me while i first checked to verify that the balance on my account was correct, and then she stayed on the line while i put a new order in for my video card. Once entered, she went in and refunded me for my next day shipping. She was friendly, laughed at my frustrated jokes and was all around absolutely pleasant and wonderful to speak with. If you ever have to call service, i sincerely hope you get to speak with Sabrina.
so ... like i said ... started out REALLY rough ... but Hugh and Sabrina saved the day (and my son's computer)"

"I bought a two pack of RAM on Newegg and had an appointment with a computer specialist to have them installed. One of the RAM sticks was defective but I had already hired the specialist so he went ahead and installed the other one. Newegg has refused to send a new RAM stick or refund any of my money. Very disappointed with this company. "

"My customer rep was the BOMB -- super helpful and very patient with me even though I was a confused mess"

"Had an issue with a defective item that I bought from Newegg. They handled it, and upgraded my shipping on the replacement item to offset the inconvenience."

"Mathilda found a solution to my refund of a 400$ defective RAM. I know it wasn't an easy case, and I'm glad she took the time to help me out thoroughly. Thank you. "

"I found out the motherboard I ordered wouldn't fit in my case before it arrived. I contacted support to see if I could cancel it but it had already shipped. Skylar gave me all my options and I chose to receive the motherboard and return it unopened. Skylar is sending me a return label and I just drop it off at Fedex. My Newegg card will be refunded shortly after they receive it.... including shipping! Isn't that great? Newegg has always been awesome to me. I prefer to order here over Amazon whenever possible."

"I have been a Newegg customer for over ten years, and they have consistently had some of the best customer service I’ve ever experienced. They go above and beyond to make sure I’m satisfied with my order, even when the issue isn’t their fault. This company not only sells quality products and ships in a timely manner, they genuinely care about how they treat their customers. I trust them with my money and my overall experience and that’s such a rare thing to find in a company now."

"You know you have special person or team that come through when everyone else is laying down. Multiple occasions. "

"In a world where those of us who grew up with paper and pencils must fend for ourselves in a hostile climate, Newegg is an amazing find. Technical support is superb and when a product is needed, these wonderful folks don't push the most expensive solution. I have spent thousands and will spend thousands more more before I am done. Thank you Newegg."

"Drive did not work and the refund and return was quick and painless, and I ordered another one, which works very well. Great company and great service."

"The representative that helped me was wonderful! I was initially having a tough time placing an order but this person was so helpful - she aided me in placing the order buying gift cards. She even called me back to help me with the final order once gift cards were received. Also she got me a lower price on the item I was purchasing AND threw in 2 day shipping on top of it all. Fabulous Fabulous service - so pleased - I will definitely order from this company again.
This girl deserves a pay increase!"

"I needed a price adjustment for an order I was placing. Zed went above and beyond to take care of everything for me!!!!"

"Package got here fast and item was in great condition, when customer service was contacted Vida L. was very helpful in answering my question"