""Sylvia.L.Ma. Was the best rep I could of ever asked for! She resolved my issue with the utmost importance. My issue was resolved with speed and accuracy that left me wanting to refer NewEgg to all of my friends and family for all of there computer and other electronics needs. I will definitely be back because of her."

"I've been a long-time Newegg customer for many reasons including pricing and selection. Because of a glitch with one of their manufacturer's websites I contacted Newegg's customer service team via chat. The representative, Skylar, went over and above the call of duty to help me out including accessing the manufacturer's website and confirming the issue was not just on my end. I appreciate the patience and professionalism that was shown this morning and it's just another reason to keep shopping Newegg."

"it was fantastic. They took care of everything"

"Darrel Hernandez was absolutely amazing. Not only did he help me sort out my rebate, he also helped me with a purchase I have been unable to make due to the parts being out of stock. I can't wait to make more purchase in the future. This has been the best experience with new egg so far!"

"I had a problem with a discount code. I took them a little while to figure out the issue, but they did. Took off a star because of long wait time in the que for live tech support chat."

"My customer service rep was Esteban, who was patient and thorough and did not quit until he had addressed all my requirements. Amazing experience, I purchased a computer and some accessories and got great prices and great service. I will put Newegg on top of my list for future tech purchases."

"I bought the Acer Predator Helios 300 (refurbished), and enjoyed the device when I received it, but it encounter some significant, though on and off, keyboard issues. I returned it for replacement, and Vida L. in customer service helped me quickly to get a replacement moving back, and even gave me a reimbursement for shipping (I had returned it on my own instead of using the provided return). All in all, very satisfied and worth the review."

"87 years old and Rick really was excellent in every way helpking me.

Thanks a lot."

"We were having issues getting a CC charge through. It seems my wife's bank thought out order with Newegg was suspicious and declined the charge. We made several calls to the bank while Apple waited on the chat. We had to escalate to a supervisor which took some time, but Apple waited patiently until we could get the charge approved. Aple was very helpful in guiding us through this resolution process. Thanks again Apple."

"Our second son's guilty pleasure is a gift card from your company so it is very important to give him something
special for his birthday and the holidays that makes him happy. We had a disappointing glitch last weekend while trying to purchase his birthday gift card and after finding out that the purchase didn't complete the transaction, I was pleasantly surprised to speak with one of your customer service agents when I called today. To verify with your records that we needed to purchase the birthday card again in addition to the Christmas gift cards, the young gentleman that assisted me from your company was a total positive reflection of what great customer service should be and I , having many years in the same field myself, thought it important to recognize this employee, Wayne Enriquez. He took his time in explaining the process as my husband has purchased all previous cards and assured me that the transaction had completed this day. It is most refreshing in this day and age to find a young person that takes customer
service to this high level and he is a true asset to your company. I hope this speaks to the quality of the people you have in this capacity as I know people need to know that their business is what its all about and they are important.
S. Saller"

"I needed to retune a Lenovo laptop due to the fact the per Lenevo technical support the laptop of tbe model for some reason the high performance light brightness was not working. I was on tbe phone with Joe and he listened to my disappointment and understood that the idem I ordered was not performing to my expectations or had a defect. He proceed a return ticket and shipment label in a very professional, accuarte and proficient manner, as well he responded to my questions concerns with effectiveness and satistaction.
Newegg Mamagement, your employee Joe Vasquez conducted a very top phone call custemer service and polite performance. Great job!
Kindly Reagrds, Cristina K "

"When I placed a order it was sent to the wrong address, I noticed this after 24 hours, I called support and Wayne E. Went out of his way to fix the problem for me!"

"When I got someone on the phone they helped me without the usual exasperation of a call center and without trying to rush me off the phone. We were tracking down an erroneously delivered fedex package and not once did he blame the carrier, tell me to go deal with them or try and transfer me. He even waited with me on the phone as I walked around the neighborhood looking for the package. Extremely professional and helpful.

Thank you NewEgg!"

"Vida L. Was the best rep I could of ever asked for! She resolved my issue with the utmost importance. My issue was resolved with speed and accuracy that left me wanting to refer NewEgg to all of my friends and family for all of there computer and other electronics needs. I will definitely be back because of her.
"

"Everything was shipped the the day after the purchase date, during Black Friday mayhem! I had a small issue with one of my orders and "Apple H" was more than helpful with her quick and hassle free support to resolve the issue."