"Had to go thru my Credit Card to finally get a refund! Will not buy them anymore!"

"I found out I had more of a mess than expected with my accounts. I was able to get that and much more handled due to the helpful service. I will be saying positive things about Newegg support because of this experience."

"it was honestly great having a real human being guide me through the process of locating my lost package. RJ truly was a pillar of customer service always checking in with me if I had to go on hold, gave me concise clear updates throughout the entire call, and not transferring me to just another department. I felt as though I was truly valued as a customer and I appreciate that. He really had to work hard to find where my package had gone and made sure I would be contacted and emailed as soon as the package had been recovered. All I can say is thank you for stellar service."

"I've dealt with new egg for several years now and I've had great customer service over the phone. Their instant chat app customer care individuals dont care as much as the people over the phone. I've had a few more shipping errors or items not showing up on time closer to the holidays(as must expect) but new egg does the leg work to make sure that the item is definitely going to get to me. I've dealt with some pretty awesome individuals and i hope they continue to provide great customer support for the years to come. "

"I was paired with apple H and he responded to all the questions I had quickly "

"Spoke to Jessica regarding a newly received Sangean AM/FM Pocket Radio who then put me in touch with R.J. who carried out the return/exchange replacement radio. He was courteous and helpful. The entire transaction took about 30 minutes and was pleased that I wasn't dealing with a"drone". I'd assure you if there is a problem with what they sell they will address it promptly. I'll will deal with them again when the need arises. "

"I had a duplicate order issue that was caused by Visa Checkout declining my transaction. I then ordered via other means. 10 minutes later Visa Checkout authorized the order. Multiple order numbers were created for each order. Care was taken and all was resolved very quickly with no stress. Awesome support.

Merry Christmas to all!!!

"

"caroline c totally exceeded my expectations and as a result of her incredible customer service, I will be a newegg customer for many years to come!"

"I purchased something on December 3rd and immediately cancelled. Although newegg didn't charge me, the credit card company did. I spoke with my credit card company and told me to call newegg. Fortunately I was paired up with a super helpful customer service representative that went above and beyond. He told me he forwarded the billing to the account department and it will be resolved in 2 days. And then I get a call back an hour later saying, he's got the credit card company on the other line and will link me and they will do a refund right away. I have never been more satisfied with customer service before and it was promptly taken care of. I feel like if this was another company I would've had to open 2 support tickets but with newegg they simply just did it all for me! Thank you!"

"I got a computer case that was damaged during shipment and newegg is refunding me my money and giving me a discount on a new case since the other one was out of stock. Easy to work with and very understanding customer service. The chat tool makes long lines easy since I have a desk job and can wait until I'm ready in the queue without tying up my phone like usual customer service calls. Thanks newegg!"

"I have been using newegg.com for years now. I have always had great service from them. Whenever I purchase items I try to make sure it is from newegg. They always get it to me in a timely fashion, and on the rare occasions I've needed to cancel an order or return an item they have ALWAYS worked with me to my satisfaction!

Today I ordered an item using a promo code, then afterward decided to order another but the code could only be used once. I chatted with Vida L. who quickly helped me cancel the original order so I could place a new order using the code for both items. Saved me $140!"

"I had to return a product, and was having difficulty finding my email when I ordered my monitor, and the customer service assistant, David.D.H was so kind and patient while he made sure I was taken care of. I never plan on ever returning an item, but in this rare instance, it was so great to have his help. I'll order from Newegg again after this! Thanks again!!!"

"I felt bad that I thought I drove Memo 'crazy' -- He was more than patient with me and I so appreciated it! He should get a raise after helping me!"

"Had an issue with a shipping label not being sent so I could return a defective monitor, and not only did the employee, Dean L., immediately solve the issue, he also expiated the shipping as well. Fantastic service."

"AFter placing order yesterday, I decided to cancel it as was unsure if it was really what I wanted. Thought about it overnight, and called back this afternoon, and explained what I did and asked if they could refill the order exactly as it was written yesterday. Absolutely no problem and without any delays. Same satisfaction I always get with Newegg employees"