"I had an issue with a laptop that I got not more than 3 days ago, and Troy D. Ballentine with Newegg helped me out with a refund in a matter of minutes. Super professional, empathetic CSR. Will be coming back to Newegg for any future purchases that I might need."

"Joe was super clear, and helpful. I hope in the future when I need customer service I get the same level of support. Thanks Joe.A.V"

"I had to call customer service for an order that was shipped via USPS. For some reason, USPS failed to deliver the package two days in a row, citing "business closed", even though, at the time shown, all doors were open, and the office was still filled with people. Not understanding, I tried to figure this out myself. Epic fail; even after going directly to the Post Office. Thou Shalt Not Speak To Any Human at USPS.

This is when I called Newegg Customer Service. Sabrina did an amazing Job. First, she gave me the time to explain my situation and everything I had done so far. Then she explained she was going to call her contact at USPS. As she was put on hold for a long time, she said she would let me know by email when she has more information. And a little later, she did. She could not promise me that history would not repeat itself that day, but provided all the information she had. And then, she explained what was going to happen to me and my order if it didn't make that day.

The way that customer call was handled made me believe that she, and Newegg behind her, has a culture where they do everything they can to make it easy on their customers. Well done, and Thank You!"

"I had initially wanted to return most of the items but was having second thoughts. Vida went through the effort of cancelling the initial RMA and splitting it in two. I felt embarrassed about the extra cost to Newegg for my indecisiveness and she told me " Don't worry about that. We're here to help you out. :)" She also gave me an email to contact her at Newegg directly if I need more help. Thank you so much. I don't think I've ever had a better customer service experience."

"Had an issue with getting my return shipping label generated. Had been fooling with it for hours until I got in contact wit CS. Chatted with Vida L. and had my label generated and sent to me in about 15min. It was great."

"Fantastic customer service. Thank you for Making it so easy."

"Preordered Battlefront 2 been waiting for quite some time for it and never bought the first one due to how small of a game it was. I still have not received it, due to the verification dept having issues processing my payment twice after correct information, and giving it to the service rep Joe, over the phone.

Tried again today, and the rep, Darrel waited to see the order processed over the phone through his system.

Fingers crossed it doesn't get voided this time.

He tried, and that counts, but their payment system is jacked and needs work.
"

"very helpful, after i gave my question she(?) was only a minute in retrieving the info i needed, reassured me everything was fine with my order and asked if there was anything else i need from her(?). excellent service for their products and website"

"Very helpful in assisting me with a price change on something I had just ordered. Thanks!"

"Purchased motherboard, Intel 8th generation cpu, heat sink, and memory from Newegg on 11/14/2017 to build a new gaming PC for my son. All the items arrived early and well packaged. Assembled the gaming PC the same night and made my son the envy of his friends. I visit Newegg website daily, just because I am a computer geek, and noticed a price drop on the memory. Contacted Newegg the next morning and requested for a price adjustment. Chatted with Nicole L. and she went out of her way to make an exception even though the purchase was over 14 days. That is why I only buy from Newegg for all my tech stuffs! The service is over the top! "

"In the last two weeks I've made several purchases and have had to call Newegg customer service. On two occasions I spoke to a gentleman named Drew M. Garcia. He listened to my issues and resolved most of them immediately. When an order had not been invoiced, and the system would not allow him to help me that moment, he left a note to himself to make the adjustment the next day. On another order he was able to edit an RMA so that I would not get a replacement for an item that I re-ordered on my own. It is a pleasure to call Newegg and get a representative the caliber of Mr. Garcia."

" Caroline C. is nice and patient. Thank him for his help. "

"Leaving this 5 star review because Jane C. was patient and understanding with my issue. Jane took extra time to try to help, even escalating my issue with the internal Newegg team to see if they could come up with a solution. I appreciate the attention Jane gave me as a customer and also their cheerful and sympathetic attitude."

"My credit card flagged my order as fraud. I had to resubmit payment for my order, but due to parts coming from different warehouses my purchase was separated into multiple orders. I verified one of the orders, but was confused later when the other order was cancelled. Ronnie was very helpful in explaining the situation, and helping me to reorder the parts. I put 4 instead of 5 stars because the newegg system felt clunky-having to deal with multiple orders when everything was purchased at the same time, and the inability to give me the deals I had originally purchased as the situation was resolved-leaves room for improvement."

"It's always nice when customer service helps you with what you need. I wanted to cancel an order but there was no button that allowed me to like my other orders. Thus I went to Newegg and had a chat with Apple H who helped me cancel my order. There was a bit of a wait with customer service but if you're patient and have the time it can be worth it."