"Amir was extremely helpful in navigating the otherwise extremely painfully unfriendly interface of Newegg. Having no way to split payments despite the store credit only covering part of the order became a two day ordeal. I’m not sure I’ll be so quick to order from Newegg in the future."

"I ordered a 27" monitor with an excellent price for Black Friday from NewEgg and had it shipped through FedEx. I paid the extra $5.00 to have it in 3-5 days. I was very excited to get it, the only issue was that FedEx lost my monitor. Long story short I spent 3 hours of my Sunday (4 days after the intended delivery date) driving to drop off locations that FedEx emailed me my package would be at as well as time being on the phone trying to get help from FedEx to no avail. They were difficult to talk to and couldn't track my package while sending me to a different person to talk to and putting me back on hold. I finally called NewEgg to cancel my order out of principle at this point, and unlike FedEx instead of putting me on hold they had a customer service representative call me when I was next on the call list an hour or two later(I love this thank you for valuing my time!!!!). Justin P. Macias-Autran was the highlight of my morning. He called me an hour and twenty minutes later and was kind helpful and came up with solution to cancel my order and have it shipped back. He also set up a note in my customer profile to not use FedEx ever again( I didn't know that was an option oops!!!!) . After spending half my morning on the phone with FedEx I was able to laugh about the frustrations and solve my situation with the help of Justin next time I'm going to go straight to NewEgg. "

"I ordered the wrong Xeon cpu and didn’t realize it until I cracked the box seal. Well the cpu is none refundable and I opened the box! Bone head move I know. But Caroline C was able to get me a refund RMA for the Xeon so I can return it, get store credit, and order the right one! Are you kidding me? That there is customer service!!!"

"Ordered a graphics card that never arrived. Went to the online chat and met Vida L who helped me get a replacement shipped out. They cancelled my incorrect RMA and also let me know what would happen if I managed to get both packages instead of just one. They were a great help and everything was done in less than 15 minutes. 10/10"

"All my questions and concerns were met with courteous and committed service."

"I had purchased an item that came bundled and was labeled non returnable. The item was physically damaged but worked and I wanted to return it. I contacted Newegg customer support and talked to Ruby L who went above and beyond to see if it was possible to return this damaged item, she was able to do so. This is very nice for her and Newegg to do as it was something they did not have to do. Now this might not be everyone's experience but I have built may computers from Newegg and I am sure this is something they would do for anyone who is a loyal customer. "

"I was a total noobie and needed advise while shopping for some PC upgrades and Arman was very knowledgeable and the things he wasn’t certain on he did research and found out incrediblely fast, he was very professional and relatable all at the same time, this was my first experience with new egg and if the keep hiring people like Arman I will continue to shop there and recommend the site to my friends and family! "

"Amazing customer service. Patricia Yannone went above and beyond. She helped me with refunding and canceling an order. At first she wasnt able to void it and gave me other options of canceling that benefited me directly. Later on, the void went through and she actually called me back to notify my of the void and that I didnt have to do any extra steps. very helpful, insightful, and nice to talk to! "

"I have been ordering from Newegg.com for a variety of products over the years and have never been dissappointed... Recently I had some confusion with a gift card issue and whenever I get on the phone to get help there is always someone on the other line... Today, RJ from claims and returns was very kind and patient in dealing with my issues and was even able to expedite processing for me so that I could make a purchase later today.
Thank you RJ!
I hope your Newegg team and their families have a Happy Holidays."

"Customer service agent was pleasant, quickly resolved my problem amd satisfied my requests. "

"While ordering printer cartridges online I noted a material increase in price. I called and requested assistance. IRMA reviewed my order history noting the lower prices I previously paid. Unable to locate any applicable coupons she scrambled up 1,000 bonus egg points ($10) and assisted thru the order process.

My Mom, long gone but always present, would call IRMA a "Good Egg" :-)

Thank You IRMA."

"I had the pleasure of speaking with Darrel F. Hernandez today and he did a fantastic job with helping to process my RMA. He knew what to do Immediately after I told him that I had a dead pixel and even related his own hardships of having to go through the RMA process with his own purchases. I am glad that he was the person talked to this afternoon and wish that every customer service representative could be as friendly as him. I don't think that I will ever use any other computer part buying company than this website based off this experience alone. Thanks Newegg for hiring awesome people who care about their job!"

"Had a shipping glitch that operator Christy Y took care of quickly and professionally, making my day much happier! Thank you"

"Called about a item nonreturnable through the website and was quickly helped and given proper instructions on how I could return my items. Very polite "

"I had purchased a motherboard through Newegg for a client of mine. Unfortunately I experienced some shipping issues and had to postpone the build after telling my client it would be done the next day only to find out the board was dead on arrival. Vida got straight to the point and helped me right away. She explained my different options in detail and relieved me of so much stress. I'm really thankful."