"I was initially peeved about a rebate being no longer available on the Newegg website. But after chatting with the Newegg rep Apple H, my issue was fully resolved! He or she kindly issued a gift card for the same amount as the rebate - and was even able to apply to a new order I had just placed. Very impressed with the service and thank you again Apple H!"

"I waited until Cyber Monday do get the best Laptop deal. On Friday I received an email stating that my order was cancelled and I would have to re-order. They would not honor the sales price I received. Wait time to call someone was 1 hr 45 mintues. It was an hour wait to talk to someone over the "live" chat but I waited. They basically said the same thing as the email, that I was out of luck and that they would not honor the price. Now the laptop is listed for $120 more than I had purchased it for. Absolutely horrible customer service. I can only imagine based on the huge waiting time to reach someone that many others were caught up in similar issues."

"Been buying from NewEgg for many, many years. They were always my go to company when I build computers or repair my clients a computer. Unfortunately, shipping is becoming an issue. Free 4 to 7 business day shipping has in the past delivered in 4 to 5 days however, that appears to no longer be the case. A recent order placed on Nov 13th, scheduled to be delivered Nov 20th but was received Nov 25th. An order placed on the 27th is scheduled for delivery December 7th. Granted, I could pay for faster shipping but then the cost is no longer competitive which means I can get product faster and cheaper off Ebay or other online sites. The only time Newegg can be competitive is on their sale items.
Ron Burnes
"

"They made a stressful situation much more bearable, and alleviated the process of exchanging. Louise Gong's an absolute champ as far as customer service goes. The prompt response at 3:00 am really took away a lot of anxiety. Newegg.com will always be the first website I go to when looking for electronics deals. "

"I'd like to thank Joshua.J.Jasso for the effort and time he put in to get me the item that I was shopping for. His service was above any that I've ever seen in online or in store shopping. He is an asset that NEWEGG had better take note of or he'll move up that ladder somewhere else."

"Took the time to help me find the right product for me to replace the one that didn't work right. Not be the most knowable he explained the differences so I understood."

"Merrick J. was amazing. I hate the scripted nonsense people have to deal with every time you need to call someone these day. Even though I was unable to make the changes I needed, this man was extremely nice and had such a good personality. I have never had a problem with Newegg's Customer Service line yet but definitely have to give a shout out to Merrick for giving outstanding customer assistance! Thanks again."

"I can't believe what a great experience Joe helped me have with my online purchase. I wouldn't go anywhere but here. Thank you so much Joe"

"Bought a slew of computer components which were then lost by FedEx in transit. Immediately contacted Newegg customer support and got the issue moving along quickly and easily. Thank you for the pleasant claim processing experience Antoinette!"

"The customer service rep was excellent a in solving my problem
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"After being connected with a Mandy Manjarrez, she resolved my issue painfully and quickly while blocking a problem carrier from my account and resolving my current issue at hand. One of the best CSRs I've had to deal with. Extremely professional, patient, and quick with letting me know how the issue could be resolved. Highest marks available. I could only hope that the customer service reps I deal with in the future are as good."

"This is regard to a wonderful customer service representative: Mandy.A.Manjarrez.
Mandy was wonderful, I was lucky enough to have a such wonderful representative, Mandy helped me in a matter of a seconds.
I was planning to return an item back to Newegg, and my issue was resolved in matter of a second. I know the item wasn't worthy but Mandy's action worth a million to me. Thank you so much for helping me out today regarding my order.

That's why I always shop at Newegg.com
Keep up the wonderful work Mandy, and Happy Holidays.
I would definitely recommend new eggs customer support."

"I had my questions answered by Christy Y. Turned out it was just some browser incompatibility with a form. Problem was recognized and worked around. What else could I ask for?"

"I had an experience where I purchased Newegg gift cards from a third party seller. The gift cards were unable to be used, and Memo went above and beyond to help me remedy the situation. I was very satisfied with the response by the Newegg team, and Memo even went a head and called me back to ensure that the document that I had received was satisfactory. Thank you to Memo, and the Newegg team."

"I know plenty of people that will buy from Newegg even when another company offers a better price (happens rarely). Newegg has the gold standard when it comes to customer service. If anything they go too far in helping. When building a rig I had an issue with something and wasn't sure if there was a problem with the CPU, MBU, or something entirely else. Newegg would have none of that and sent me a replacement for both before I even finished greeting the representative. I guess they are as determined at beastly builds as I am. O_o"