"I ordered a specific computer case on Thanksgiving Day; bad choice of timing on my part, methinks. The order went through fine, but when the case arrived it was not the correct product...totally different. I've done a lot of online business, and never had something that "big" happen...but then I have to remember it was Black Friday/Cyber Monday/WTF Tuesday etc. I decided to tackle it via chat support, and it actually was a pleasant experience with Mandy. I believe I'll have the correct case OK. Nice job."

"David.D.Ho, the agent that handled my issue was awesome, I had trouble with a seller that would not return emails and had no contact. David took care of a return i needed to make with the dead beat seller. Thanks again. "

"The hold time was very long but zed I hope I’m spelling his name right was awesome very helpful and professional he is an asset to your company.. I work for a very big retail company and our motto is never to say I don’t know it’s I’ll find out and I felt like that’s exactly how he was he never said no or I don’t know he said let me find out which me as the consumer I felt like I actually matter to him so thank you zed "

"I have been buying my components from Newegg for years. On more than one occasion, I have been outside normal guidelines for whatever I needed. I have always found Newegg truly values customer satisfaction. They have gone above and beyond for me. Makes me a lifetime loyal customer. Rare to find that in modern times. "

"I ordered the Sapphire Radeon RX 580 8GB "Limited Edition" Part Number 100411NT+8GSEL on Black Friday. Received part number 110411NT+8GL. Photo on the Newegg item does not match the image on the box either. Item is now out of stock and has gone up in price. Returning for replacement or refund. I am probably going to be charged for the stupid Quake game I did not want too. I ordered three pairs of these. The 2nd order just came, also the wrong GPUs! Returning them now too. I am NOT HAPPY. Don't trust this seller. Bait and switch."

"RJ Rosales was an outstanding customer service representitive, he is a very humble person and I would definitely recommend new eggs customer support."

"I had a few questions about the Newegg price match guarantee. He answered them with perfect knowledge and very quickly too.
If all of Newegg's customer support specialists were like this guy, Newegg would be even better place to buy from then they are now."

"Guy who helped me was nice and courteous but I am very unhappy with newegg . My order didn't ship out after 2 days from ordering and I paid for faster shipping as I needed item for a customer by a certain time. When I finally got through to someone (was 60 in queue for chat and 30 minute hold time on phone) They could not even tell me when my order would ship and when I request cancel they cannot even guarantee it will cancel for refund before it might ship or not ship. I needed to know so I could order another laptop from somewhere else who would get it to me in a timely manner, but newegg cannot even tell me if my order would cancel or not which seems very messed up to me "

"A customer for twenty years. Great selection, prices and great service. The Premier membership takes service to a an even greater level. Thanks to associate Angelo who was incredibly helpful in helping with my concern."

"A GPU was advertised on sale with a bonus rebate. It was a good deal so I ordered it. After checking my email correspondence the next morning for rebate info I noticed there was none. Cross-referenced the info with EVGA’s website - the advertised rebate expired 2 weeks ago.

After contacting supporting and initially being told there was no rebate, they escalated the conversation without me explicitly asking (but fully understanding this was the correct action) and confirmed the rebate was mistakenly advertised. They offered to supply a Newegg gift card, but I didn’t feel this adequately matched the rebate, and, after spending well over $1000 here in the last month, I didn’t much have an immediate use for more tech.

Ultimately they have promised to refund $20 back to my credit card which is better than the advertised rebate. I’m glad we came to an agreement and they admitted to their mishap. I’m very satisfied with the outcome but wish it would’ve involved less up front disagreement and taken less time (~2 hours)."

"I had previously talked to several other agents, each after very long wait times, and with no resolution to my problem. Once I got connected to Charley, he knew exactly how to handle my problem, and he got it fix very quickly! I'm very happy that I was lucky enough to get connected to him on this final call.

Thanks Charley!"

"Customer service was phenomenal! Darrel was very personable and was clear and concise on how my return should be handled. Thanks again for taking care of me.

Best Regards,
Kyle"

"One of the best customer service ever "

"I messed up my order and needed a small replacement, I was able to queue up for the customer service chat and Christy.Y was able to fix my issue with no hassle and was super fast about it! Definitely a reason "

"Forgot to input a coupon code. Kay and Brian were able to help me out and fixed my issue very quickly. Shout out to them!"